Wednesday, July 29, 2009

Buy.com is on my blacklist

Buy.com was already in trouble for spam, but I’d forgotten about that when I ordered some 2.5mm to 3.5mm adapters. These were supposed to allow me to use my Shure QuietSpot 2.5mm Headset with my iPhone; they replaced some cheap adapters that worked well but had become frayed.

I used the Google Checkout option on my order for the “Metallic 3.5mm Male to 2.5mm Female Audio Adapter for iPhoneiPod  -  Marketplace Item -- Shipped by: Wireless Emporium”.

I knew I was taking a chance when I ordered 3 of these suckers from a no-brand distributor that probably operates under five names. The cost with shipping was $24, and, based on past experience with similar adapters, I gave them only a 50% chance of working.

I lost that bet (they don’t work), but that’s not what got Buy.com on my blacklist. Turns out the package only included two adapters, though I’d paid for three. I used Google Checkout’s email feedback to message Buy.com about the order.

They never replied.

I hardly ever use Buy.com – there’s no advantage really over Amazon. In this case I couldn’t find a solution on Amazon, so I took a chance. They only get one.

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