Thursday, July 11, 2024

The LLM service I will pay for -- call Social Security for me

One of the fun things that happens to Americans as we become redundant to life's requirements is signing up for Medicare. There's a sort-of-useful cobbled together web site to do this. Processing is supposed to take under 30 days, though I've read the federal mandate is 45 days. Perplexity basically says it's heading towards 60 days average.

Anyway, my wee application is well over the 30 day limit. There's no way to contact anyone other than the phone. Which my wife assures me takes at least 45 minutes on hold. (Don't fall for the "call back" and "hold your place in line option" -- my wife tells me they simply don't bother.)

And, yes, the hold music is horrendous. As Emily says: "One of the challenges of getting old is listening to music on hold. No one ever tells us."

So, while I wait on hold I once again think how there's one LLM service I want to pay for. Want.

I want to give my Agent the social security and medicare data it is likely to such; case number, my SSN, my phone, etc.  I want it to call social security using my voice and sit on hold for days, weeks, years until someone accidentally answers. Then it begins the conversation while paging me to swap in .... with a text summary of current discussion and a timer to join in 5.... 4..... 3.... 2.... 1....

Yeah, that would be worth some money.

Update 7/19/2024: I finally got through to be told that requests were mailed to me 6/3 and 7/3 requesting additional information. We are very vigilant about social security correspondence so it's very unlikely they were delivered here. We have seen MN Post Offices lose tracked social security correspondence, presumably due to internal theft.

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