From a few personal anecdotes, I think the ad agency that created the “laptop hunters” ads deserves its bonuses …
… Microsoft's (MSFT) "Laptop Hunters" ad campaign focuses on the price difference between Windows PCs and expensive Apple (AAPL) Macs. The commercials have raised consumers' perception of Microsoft's "value" -- and have hurt Apple…
Are you ready to talk yet?
Yeah, it’s me. One of the geeks you forgot about. You know, your volunteer evangelists. Yeah, we’re still around. It’s just that you haven’t done anything for us for a while.
Take me (why not?). iPhoto has had the same lethal movie export bug for at least 3 years, but Apple doesn’t care. iPhoto Library import? Apple doesn’t care. Aperture metadata on albums? Nope, doesn’t care. Support for open file formats in iWork? Nope.
Then there’s MobileMe.
Yes, I know. Only geeks care about this stuff.
Thing is, maybe Apple needs their geeks to praise ‘em. When value perceptions can fall this quickly, Apple’s support is weaker than it seems.
Pay attention Apple. Fix my problems, and maybe I’ll say something nice about you.