A few years ago I had a Rosetta Stone subscription for 3 months. I didn't like it, so I didn't renew.
I missed that it auto-renewed on a 3 month cycle. I also failed to see the transaction against Apple Card, the scrolling through wallet transactions didn't work for me. I only found out when I had to change the Apple Card number and the renewal failed. I didn't have them on my subscription list. I bet I did not know about the auto-renewal, and 3m intervals combined with the Apple Card review problem meant a significant loss.
The Rosetta Stone website is ancient. Apparently some accounts are on a newer site? Today it shows my subscription as inactive -- presumably because the transaction was declined with the Apple Card replacement. There's no way to delete an account on the web, all help is through an 800 number - 1-800-788-0822, Monday–Friday 7 a.m.–7 p.m. Central. I'll call to delete my account.
I estimate they've gotten at least $300 in unnoticed charges since I started the account. I dread to think how much.
Claude review of online reports fits what I experienced. "Unexpected renewal charges. Several reviewers say they thought they were buying a fixed three-month course and didn’t realize it would renew automatically ... Difficulty canceling or getting money back. Reviewers describe trouble reaching support, continued deductions, and unsuccessful refund requests..."
I'm also done with the Apple Card. The transaction review evidently doesn't work for me, and their management of a set of recent fraudulent transactions has been miserable.
UPDATE 10/27/26: AppleCard has a way to export transactions on both mobile and card.apple.com. Both only allow exports as far back as 1/2024, but there's a semi-hidden way to download CSV files on a month basis. Total recurrent transaction costs was 431.64. I called Rosetta Stone and they obviously get this call a lot. The support person was allowed to reverse only one month but they stated there was an appeal process. I should hear back in 3 days.
UPDATE 10/28/26: I was able to get Rosetta Stone to refund 2026 transactions. They won't go further back (I wonder if they'd have accounting issues if they did). I have flagged one of the transactions as invalid and attached description. Apple Card's submission process through Apple Wallet is quite bad. Try this sequence: "... need help ..."/"continue to chat". Submit anything, get a link to a form. In form have to choose something about subscription -- even if it's not accurate. In that you may finally see something about "now aware of auto renewal". Choose that.
UPDATE 11/2/26: The 9 transaction disputes were denied by Goldman Sachs, the Apple Card bank. From the rejection email: " .... the amount of the disputed transaction does not exceed $50". I spoke with a representative and it doesn't matter if there are 1000 such transactions, Goldman treats each transaction as separate. We are no longer using Goldman or the Apple Card, but since Goldman is desperate to exit the consumer credit market this is a feature for them, not a problem.
When I asked Opus about this I learned the root problem is American law. Any company can invoke the $50 limit if they choose
... it isn’t a Goldman policy. It’s federal law, it applies to every U.S. card issuer, and it only covers one kind of dispute.
Where the $50 comes from. The Truth in Lending Act gives you a “claims and defenses” right: you can hold the issuer responsible for a dispute with a merchant only if you made a good faith attempt to resolve it with the merchant, the initial transaction exceeds $50, and it occurred in your home state or within 100 miles of your mailing address. This right is used for “I paid and the merchant won’t make it right” disputes. It has two other limits: you must not have paid the disputed charge, and the distance rule is waived for online purchases. All issuers are bound by the same rule, so any of them can cite the $50 threshold.
Note the law does not consider repeated transactions each under $50.
Most credit card companies do manage the sub-$50 transactions anyway, but Goldman is problematic:
Also, Goldman has a poor record here. The CFPB found that Apple failed to send tens of thousands of disputes to Goldman, and Goldman didn’t follow federal requirements when investigating the ones it did receive, and in 2024 it fined the two companies about $89M.
So Apple and Goldman were fined about ten seconds of revenues. The GOP has ensured the CFPB, even if not dead, is effectively toothless.
I'm probably at the end of this process but just to finish it off I filed a complaint with the BBB. Rosetta Stone currently has an A- rating. BBB says it has sent the complaint to Rosetta Stone.
