So I wrote a snarky blog post (below) and replied with a crabby comment. About 30 minutes later I got a f/u email:
Dear Apple Customer,So it was a mistake. I wonder how many customers got this, and how many are as cranky and post-election sleep-deprived as I am (and my team won, imagine how cranky I'd be if I voted GOP).
The prior communication you received from Apple stating the need for additional information was in error.
We completed your refund for a hard drive replacement as part of the iMac 1TB Seagate Hard Drive Replacement Program.
Refund Amount: 281.25
Credit Memo Number: 111111
Case ID: 11111
Follow Up Number: 111111
You will receive your refund in four-to-six weeks.
Original title: Apple's defective drive replacement program: lousy customer service
I wasn't delighted that Apple took a year to admit that my iMac's hard drive was defective, but I was glad to apply for a refund for the replacement I purchased. I received an email asking for bank details, which I sent on.
Today Apple sent me another email asking again for the bank details I'd already sent and for a scanned receipt for a repair that was done by Apple at their store over a year ago:
Dear Apple Customer,
Product Serial Number(s): XXXXXX
Case ID: 11111This is lousy customer service.
Follow Up Number: 1111
Thank you for submitting a refund request. We need a repair receipt and banking details to complete your refund.
Please contact the service center that replaced your hard drive and obtain a receipt, if you do not already have it.
Reply to this email and attach a scan of the receipt. Do not change the subject line.
Update: I asked on Apple's discussion board if others had run into this problem. The post was removed about twenty minutes later, and I received this note:
Apple removed your post titled, "iMac 1TB drive replacement program: Apple gets nasty about refund," because it contained the following:Well, no complaint there - 'nasty about refund' wasn't the smartest subject line. Still, that was a pretty fast deletion by the standard of past years.
Non-constructive rants or complaints