When we first switched from Sprint to AT&T I catalogued all the extra fees and surprises. Recently I switched Emily from a BlackBerry Pearl to an iPhone 3GS (very successful move) and added one child to our family plan ($10/month – in theory).
These were the surprise charges this time around:
- $18: “one time charge for upgrade fee” for Emily’s BB to iPhone switch
- $26: “activation fee” for my son’s added line
By AT&T standards these are minor hits. They annoy me, but I’m more annoyed that I have to pay for SMS and MMS messages I can’t block. (I’ve written my representative about those, every time I get these charges I send off another email to a federal legislator.)
We get a “national account discount” (many large companies negotiate these plans). I confirmed Emily is still receiving it after the switch, but I didn’t see it on my son’s plan. So I’ll follow-up on that with the AT&T corporate service number.
I also need to inquire if the “national account discount” should have covered the “upgrade fee” and “activation fee”.
Incidentally, when I reviewed our online account settings I discovered new options to opt out of AT&T’s despicable SMS spam.
- A deal with the Devil- We move from Sprint to AT&T and towards an iPhone
- How to unlock the BlackBerry Pearl (AT&T)
- AT&T A List feature
- AT&T is a partner to phone scams that target the vulnerable elderly
- Annals of idiocy - AT&T spams customers about a TV show
- AT&T sends more SMS Spam, locusts infest exec underwear