Sunday, October 25, 2009

AT&T surprise charges with added lines and phone switch

When we first switched from Sprint to AT&T I catalogued all the extra fees and surprises. Recently I switched Emily from a BlackBerry Pearl to an iPhone 3GS (very successful move) and added one child to our family plan ($10/month – in theory).

These were the surprise charges this time around:

  • $18: “one time charge for upgrade fee” for Emily’s BB to iPhone switch
  • $26: “activation fee” for my son’s added line

By AT&T standards these are minor hits. They annoy me, but I’m more annoyed that I have to pay for SMS and MMS messages I can’t block. (I’ve written my representative about those, every time I get these charges I send off another email to a federal legislator.)

We get a “national account discount” (many large companies negotiate these plans). I confirmed Emily is still receiving it after the switch, but I didn’t see it on my son’s plan. So I’ll follow-up on that with the AT&T corporate service number.

I also need to inquire if the “national account discount” should have covered the “upgrade fee” and “activation fee”.

Incidentally, when I reviewed our online account settings I discovered new options to opt out of AT&T’s despicable SMS spam.

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