Sunday, September 23, 2007

UPS delivery record fraud - how to respond

I've experienced this twice in the past year. UPS claims they attempted a delivery at my home, but I've reason to believe they didn't. Kotke reported the same thing a few months ago ..
Harry Potter and the Phantom Delivery (kottke.org)

... At some point after 7pm, the UPS status page updated to say that a notice was left at 3:36 pm, implying that a delivery attempt was made and no one was home to receive it. (Amazon's tracking page says that UPS told them "Delivery attempted - recipient not home".) No such notice was left. My door buzzer did not ring at 3:36 pm (I was home all day on Saturday) and the doorman of the building next door who takes the deliveries for our building when people aren't home reported no notice or delivery attempt...
Recently I wrote of UPS' package-crushing habits.

UPS is following the airlines down the tubes, perhaps for similar reasons. Today I'd recommend the USPS over UPS. If you run into UPS problems with an Amazon order, use the Amazon feedback option linked to your order to complain. Don't bother contacting UPS, they're too far gone. We need Amazon to shift them, or to find another solution.