Lessons from YouSendIt - breaking up is hard to do

Per the hard-to-find directions, I used the support request form to request YouSendIt account cancellation.

This is what I got back.

YouSendIt: Online File Sharing and collaboration with FTP Replacement - Send Large Files and Email Attachments with Managed File Transfer Solution

... We're sorry but your submission did not complete properly, please try again. If this problem persists, please contact Customer Service...

I'd been getting spam from them. Looks like they're goners.

There's a lesson here. Be very careful what you sign up for. There may be no way out ...

51. Not as bad as expected.

This is for men aged 38 to 45. Everyone else, turn the page.

When I turned 5 nanosols (50 solar years), I did a status and lessons learned review.

I just reread it. I still kind of like it, which is pretty good by my standards. It's not as bad as I'd remembered.

51 doesn't get that treatment. But, in contrast to my recent run of bleak posts, I realized I could say something positive.

It's not as bad as I'd expected. My post-fifty buddies, like primips [1] playing mindgames on nullips, pictured a train wreck. Ok, so that's mostly true. But there are exceptions. So don't abandon hope.

Here are four things at year 51 that are better than expected.

1. After fifteen years of struggle, I have a good solution for my memory fragments. Thank you RespophNotes, Simplenotes and Notational Velocity!
2. I had thirty years of a bad back that got real bad in my 40s. Now I have a great back, with no surgery. Thank you Physicians Neck and Back Clinic.
3. Thanks to #1 I came across a note I wrote 10 years ago. I listed a number of habits and practices that were making me less productive than I could be. None of them are true any more. Honest. Some of them I figured out, others life beat out of me (with brass knuckles).
4. I looked in the mirror about six weeks ago and my denial collapsed. My muscles were not coming back. I wasn't 10 lbs overweight any more, I was 20 lbs overweight and getting worse. I can't exercise more [2], so I adopted a radical new diet program - EALL [3].

There. Don't you feel all encouraged now?

[1] Med slang for women with one spin in labor and delivery.

[2] That's a lie of course, but it's less of a lie than you think.

[3] EALL - "Eat a lot less" and use a good scale daily. I had to permanently drop my food intake around 40, so this is the 2nd permanent drop. I'm not looking forward to drop #3. At least we're saving money.

Apple's battery charger, occult inflation, and the future of American industry

<rant>

This is important. Stick with me for a moment ...

Apple is now selling a battery charger. Yeah, a $30 battery charger.

Apple Battery Charger - The energy-efficient way to power your accessories.

... Each Apple Battery Charger comes with six high-performance AA NiMH batteries .... these batteries have an incredibly long service life — up to 10 years ... extraordinarily low self-discharge rate. Even after a year of sitting in a drawer, they still retain 80 percent of their original charge...

...like Apple power adapters, the Apple Battery Charger is designed with a removable AC plug, so you can replace it with plugs that fit different outlets around the world.

We used to have NiMH chargers. We owned two or three. They all failed. The batteries had very short lifespans. They discharged very quickly. We gave up.

Now Apple makes a charger and they pick the batteries. It works with the extension cables we have for other Apple chargers. It works with the international plugs we have. It addresses every problem we've had with NiMH chargers. We'll buy it for $29.

This is important.

Why?

It's important because from about 1997 through 2007, during the years when China became the world's dominant manufacturer and upset the world's equilibrium, befuddled consumers bought on price alone. Manufacturers trashed their brands in a desperate bid to shed costs, and quality plummeted on everything from toasters to heparin. The price of a VCR/DVD player fell by 50%, but the lifespan fell by 75%. Economists claimed low inflation even as they adjusted prices for "increasing" quality, but in reality quality was falling off a cliff. We had much more quality-adjusted inflation than we were measuring.

In 2008 the economies of the industrialized world collapsed, unable to adapt quickly enough to the twin shocks of the rise of China and India and the machines. Since then consumers have bought far more carefully, and the quality collapse stopped. The drop in inflation, adjusted for quality, was substantially greater than we've measured.

There was one exception among manufacturers over this past decade.

Yeah. Apple. The one significant brand that didn't die.

I have a lot of issues with Apple. Their quality, especially their software quality, is overrated. Even so, there's a reason that 8/10 of our tech money goes to them (not counting the significant portion that pays for telecomm services). Apple, led by the most eccentric and powerful CEO since Howard Hughes and Seymour Cray, behaved like a privately held company with public company finances. When everyone else squeezed margins, Apple's margins rose. Eveyone else fought on price, Apple fought on design and value. We know who won.

If Apple made a toaster, they'd own the toaster market. I'm half-convinced they're going to do that.

If Apple made a van, it would have a 100 amp generator, diagnostics posted to MobileMe with an iPad app, indicator lights that tell you what freakin' door is open, five plug/USB outlets (they'd omit the ugly cigar lighter thing of course), a non-brain-dead security system, a fantastic sound system a geezer could run, a simple key to complement your iPhone remote control app.

I'd buy that freakin' van.

Pay attention America! This ain't hard!

No, actually, it is hard. It's not the technology that's hard. It's not the marketing that's hard. It's trying to be Apple without Steve Jobs and with the baggage of a failed model for organizing work. The American publicly traded company is obsolete.

We're in aftermath (we hope) of the greatest financial collapse in 80 years. If we'd handled the Great Recession (or is it GD II?) like Hoover did GD I, we'd have work camps by now. Part of our rehabilitation requires effective regulatory oversight. Another part, a part I've more to write about, will require solutions to the mass disability of the modern era.

The last part of our rehabilitation requires an alternative to the failed model publicly traded company. We can't rely on one-of-a-kind obsessed all-powerful super-wealthy genius CEOs. We need a different form of corporate ownership. One that will produce the toasters and vans we want with the value we need.

</rant>

Steve Jobs on Parental Controls - the Mac is dead

Sometimes, if you send an email to sjobs@mac.com, someone responds under the name Steve Jobs.

I assume it's mostly a PR person, but I suspect sometimes it is Steve Jobs. I bet Howard Hughes, in his prime, did something similar.

I've never written Jobs about my suffering with OS X Parental Controls or the MobileMe debacle that did me in. Still, I can imagine how the correspondence might go ...

Dear Steve, 

I've tried and tried to make Parental Controls work, but, honestly, they don't. If all the bugs were fixed the very latest version would probably work with the web of 2003. These days, however, all the web sites of interest use https encryption, which isn't supported by OS X Parental Controls.  MobileMe is one of the very worst offenders. Even when we hack around the limitations, Parental Controls is too broad. We want access to our Google Apps, but not to Google Image Search ....

"Jobs" would reply ...

 Buy the kid an iPad.

He'd be right. The family Mac is dead. iOS is the future.

I've wasted weeks of effort trying to make an OS X machine relatively child safe. I can do that with an iPhone or iPad in a few minutes -- assuming the iPhone is configured to sync to the cloud.

All I have to do is turn off three things: Safari, YouTube, and App Install [1]. Then I install purpose-specific apps that provide select services (NOT web apps). So I install Wikipanion instead of linking to Wikipedia. Wolfram Alpha instead of Google Search. Apple's Contacts and Calendar (sync to our Google Apps) rather than Google's web apps. The NYTimes app rather than a link to the NYT web site.

History has moved on.

[1] With iOS 3 if you disable App Installation on the iPhone you can't install from iTunes either. There's no UI indication of what the cause is, the iTunes App Install screen is just non-responsive.

Megan McCardle is the John C Dvorak of the Atlantic

The Atlantic's Megan McCardle can't be as dumb as she seems to be.

She must be the John Dvorak of news journalism ...

John C. Dvorak - Wikipedia, the free encyclopedia

... In a chat with Dave Winer in June 2006, Dvorak mentioned how he deliberately upsets Mac users in order to boost his site traffic...

Dog are seriously weird animals

Dogs are really, really, weird ...

Dog brains in a spin

... No other animal has enjoyed the level of human affection and companionship like the dog, nor undergone such a systemic and deliberate intervention in its biology through breeding, the authors note. The diversity suggests a unique level of plasticity in the canine genome...

It's as though they're evolutionary speed freaks ...

Survival of the cutest' proves Darwin right

... the skull shapes of domestic dogs varied as much as those of the whole order [carnivora]. It also showed that the extremes of diversity were farther apart in domestic dogs than in the rest of the order. This means, for instance, that a Collie has a skull shape that is more different from that of a Pekingese than the skull shape of the cat is from that of a walrus.

Dr Drake explains: "We usually think of evolution as a slow and gradual process, but the incredible amount of diversity in domestic dogs has originated through selective breeding in just the last few hundred years, and particularly after the modern purebred dog breeds were established in the last 150 years."

By contrast, the order Carnivora dates back at least 60 million years. The massive diversity in the shapes of the dogs' skulls emphatically proves that selection has a powerful role to play in evolution and the level of diversity that separates species and even families can be generated within a single species, in this case in dogs.

Much of the diversity of domestic dog skulls is outside the range of variation in the Carnivora, and thus represents skull shapes that are entirely novel.

Dr Klingenberg adds: "Domestic dogs are boldly going where no self respecting carnivore ever has gone before.

"Domestic dogs don't live in the wild so they don't have to run after things and kill them - their food comes out of a tin and the toughest thing they'll ever have to chew is their owner's slippers. So they can get away with a lot of variation that would affect functions such as breathing and chewing and would therefore lead to their extinction.

"Natural selection has been relaxed and replaced with artificial selection for various shapes that breeders favour."

Domestic dogs are a model species for studying longer term natural selection. Darwin studied them, as well as pigeons and other domesticated species.

Drake and Klingenberg compared the amazing amount of diversity in dogs to the entire order Carnivora. They measured the positions of 50 recognizable points on the skulls of dogs and their 'cousins' from the rest of the orderCarnivora, and analyzed shape variation with newly developed methods.

The team divided the dog breeds into categories according to function, such as hunting, herding, guarding and companion dogs. They found the companion (or pet) dogs were more variable than all the other categories put together...

What other animal lives in a world where natural selection has been relaxed and intra-species variation may be immense?

Now to breed a dog that lives for thirty years ...

My iPhone Case - from Apple's FIRST emergency case distribution program

Apple's distributing mostly-black iPhone cases, but there's a 3-8 week wait.

In the meanwhile, I came across this Apple case while cleaning out a closet. It came, I think, with the third generation iPod.

Back then Apple's customers were furious because the lovely shiny jewel was seriously scratchable. After a few days of use it looked like cat fodder.

Apple's grudging response was to include a soft rubber pouch with each iPod. It looked cheap, but the darned thing was seriously well made. I used it for years.

Now it's the slip cover case for my iPhone 4. It gives some protection in my pocket, and it protects the phone from my antenna-killing hands. It will last until my second Apple customer-appeasing case arrives.

History and demographics - notes from a long commute

I've driven from the Great Lakes region to Montreal about twenty times over the past thirty years.

The route has changed.

Two years ago we stopped traveling along the old Erie Canal route. The northern US border, from the Lakes to Vermont, had become too depressing. There were too many signs of dying communities. History moved on eighty years ago, but the post-9/11 collapse of Canadian tourism and the the lousy US economy of the past decade have accelerated the long decline.

This year we're seeing the same changes along the Canadian route. Businesses are vanishing, gas stations are closing, communities are disappearing. In the towns we visited we saw almost no children. I suspect the causes are similar to the American changes, but the demographic decline seems even more marked. Some of these northern communities depended on the lumber trade; they would have had good years before the housing crash, very bad times now.

Fifteen years ago we thought that the net might allow these communities to prosper. I was a small town physician for five years in the 90s, and I liked where I lived. Maybe that will still happen, but there's a lot of competition from places with better airports and milder climates.

It's a story as old as the ghost towns of the old west. These communities are small enough that a few energetic people will keep a few of them alive, but most will fade away.

Update 8/26/10: Three of the cities on the list of the top 10 dying American Cities were related to the old Erie canal and NE manufacturing route: Cleveland, Buffalo and Albany.

Annals of evil businesses - tricking deadbeats

In desperate places, humans do desperate things.

We've a long way to go before we reach the depths of China's shame - the Sung dynasty's North Korea. We're not a different people though. Today can see echoes of that unspeakable desperation in the new businesses of mass disability America.

One of those new businesses is the collection of debts after the statute of limitations has expired. The trick is to get the deadbeat to pay just a tiny portion of the debt ...

Old Debts Never Die - They Are Sold to Collectors - NYTimes.com

... [bad debt] claims are routinely sold on debt collection Web sites, where out-of-statute debt is for sale for a penny or less on the dollar. In most states, it is legal for collectors to pursue out-of-statute debt, as long as they do not file a lawsuit or threaten to do so....

... consumer groups and even some industry consultants argue that collectors routinely harass debtors for unpaid balances that have exceeded the statute of limitations. In some cases, collectors have unlawfully added fees and interest... 

... “It’s so cheap, if you can work it smart, you don’t need to collect that much,” said John Pratt, a consultant to the debt-buying industry and an author of “Debt Purchasing: An Investor’s Guide to Buying Debt” 

... In a report issued July 12, the Federal Trade Commission called for “significant reforms” in the debt collection industry and recommended that states change the murky laws that govern out-of-statute debt. The statute of limitations for debt varies by state, generally from three to 10 years. In many states, collectors can restart the clock if they can persuade the consumer to make even a tiny payment toward the old debt...

... “The point of the payments is not so much to get the money” as it is to restart the clock...

A lovely trick. Use every possible trick to get the debtor to make a small payment, and then they're trapped.

Of course most of the people doing this job will convince themselves they're only repaying deceit with deceit in the cause of virtue. That's a very human rationalization.

If we don't find a way to employ millions of unwanted Americans, these businesses will be more and more appealing.

Facebook porn

Pornography is a violation of Facebook's terms of service. Even nudity is forbidden. A Google search on Facebook porn doesn't turn up a lot of hits, just a few local reports.

Thanks to an inquisitive mind I am obliged to closely monitor, however, I can affirm it exists. I flagged the page I found, so it will be probably be removed. It's unlikely to be the only one however.

It's easy to imagine a value prop for FB porn. With automation, cheap labor, and freely available image content a small investment could produce millions of pages -- just as on the public web. The startup costs are even lower because an entrepreneur can leverage existing web oriented infrastructure.

Thanks to Facebook's "like" and "share" network a page can reach its target audience quickly. Even if an individual page has a short lifespan the collective will be long lived.

The revenue comes from exploitation of the vulnerable and gullible population that are attracted to these pages. Their information could be sold at a profit, and they would subsequently be "friended" by counterfeit people who will introduce further exploitation from financial frauds to retail child porn.

It's an "attractive" business model -- for a certain kind of entrepreneur. There are even financial incentives for Facebook, since this same population is likely to fall for a number of Facebook's legal exploitations.

Is this really happening? I would be surprised if it weren't, but I suspect it's still a small operation. Just like spam was once a tiny portion of the email stream and splogs were a tiny portion of blogs ...

Update 7/31/10: A milder but related operation is illustrated by large numbers of machine generated baseball player fan pages. They share identical descriptions, format, and all include wikipedia quotes. They exists to harvest "fans" for marketing and other purposes. They're consistent with Facebook's terms of service, but it's fundamentally the same business model as I've described for the illegitimate porn pages.

The terror-industrial complex

Is this the last gasp of the Washington Post? At least they're going out in style.

Emphases mine. Clearly "top secret" is now meaningless.

A hidden world, growing beyond control | Top Secret America - washingtonpost.

The top-secret world the government created in response to the terrorist attacks of Sept. 11, 2001, has become so large, so unwieldy and so secretive that no one knows how much money it costs, how many people it employs, how many programs exist within it or exactly how many agencies do the same work.

These are some of the findings of a two-year investigation by The Washington Post that discovered what amounts to an alternative geography of the United States, a Top Secret America hidden from public view and lacking in thorough oversight. After nine years of unprecedented spending and growth, the result is that the system put in place to keep the United States safe is so massive that its effectiveness is impossible to determine.

The investigation's other findings include:

* Some 1,271 government organizations and 1,931 private companies work on programs related to counterterrorism, homeland security and intelligence in about 10,000 locations across the United States.

* An estimated 854,000 people, nearly 1.5 times as many people as live in Washington, D.C., hold top-secret security clearances.

* In Washington and the surrounding area, 33 building complexes for top-secret intelligence work are under construction or have been built since September 2001. Together they occupy the equivalent of almost three Pentagons or 22 U.S. Capitol buildings - about 17 million square feet of space...

Normally this would be a very sweet target for budget cutting, but now it's a form of bipartisan stimulus. Can't spend too much on security you know. (Of course this kind of Keystone Cops spending must actually reduce security).

WaPo has an online database summarizing what they learned from public records. The merely "secret" program was too vast to even consider.

Obligatory iPhone 4 antenna-gate post

I've Google shared way too many posts on iPhone 4 issues, but I haven't put out much on my blogs (ok, one post on Ive's cube-phone). These days I try to use my blogs for things that might have a useful lifespan, and my shares for transient stuff.

Of course I can't completely resist a comment. When my almost completely disconnected sister comments on the iPhone's glitches, it's hard not to join in. Even though my newly ordered iPhone is still waiting for me back home. Yes, that's a giveaway. Despite the obvious glitches, I feel I know enough about the iPhone to buy now rather than October.

We now know about several problems that make the 3GS design look brilliant:

1. The proximity sensor malfunctions. This is a problem for people who hold the phone by their face; the touchscreen disable fails and facial contact disconnects calls. This flaw may also be responsible for the higher than 3GS call drop rate. There's supposedly a software fix on the way, but since Apple moved the sensor I suspect the fix will be imperfect.
2. The armored glass is scratch resistant, but can chip (bumpers seem to help). Overall the phone seems more vulnerable than the 3GS.
3. The antenna design seems no better than the 3GS design and is prone to a unique form of malfunction when some people's fingers bridge two antennas.
4. The dropped call rate is higher than the 3GS - that's surprising but it may be due to the proximity sensor problems.
5. There are problems with Exchange sync that are only partly fixed by an Apple update. This has gotten almost no attention, but for me it's by far the biggest problem. It will almost certainly be fixed with a software update.

As well there are the usual number of lemon-phones esp. with Bluetooth connectivity issues. (So do test your phone with a Bluetooth headset during the 30 day return period -- even if you don't normally use one.)

Overall Apple would have done better to stick the retina display into the 3GS design, but of course that wouldn't sell as well. Damned consumers.

These are genuine disappointments, but in the first four aren't a big deal for me. I always use a case because my devices live a rough life, so that takes care of most of the glass and antenna problems. I almost always use a wired ear set so that takes care of the proximity sensor issue and perhaps the dropped call bugs.

The fifth problem, which gets no attention, is a serious issue for me. If they cause problems with my iPhone 4 I'll have to return the device until they're fixed.

Overall Apple has stumbled with the iPhone 4 compared to the 3GS, but their stumbles are trivial compared to the vast array of Android-device malfunctions. (Such as 1-2 hour batter life in highly touted models.) The beauty of buying an Apple device is that an important fraction of the buyers are rabid zealots prone to loud garment rending. These people are my friends. They are the only thing that keeps an eternally arrogant and ever more powerful Apple from going completely off the rails.

Keep up the wailing Apple fanatics. I don't love Apple, but I do love you.

My personal iPhone 4 review will be up on my tech blog by August. Based on past experience, it will be somewhat different from the 10,000 other reviews on the net. I'll update this post with a link when it's online.

Update 7/31/10: My personal iPhone 4 review.

Retiring at 70? Don't legalize marijuana.

There are two obvious fixes for social security (medicare is more troublesome):

1. Means test benefits.
2. Sell American citizenship to the young elite of the world (Canada's fix)
3. Fiddle with taxes

A really nasty fix would be to raise the social security payoff age to 70. Nasty, because those who need social security most die younger than the elite and lose employment sooner. Unsurprisingly, that's the proposal people are talking about now.

Never mind that we've made no progress at all on slowing the onset of dementia. All of the promising treatments or preventive measures of the past decade have failed. We've got nothing that works, and very little in the pipeline. Knowledge workers are not going to be doing knowledge jobs in their late 60s, so if they need social security income they'll need a plan B to get from 62 or so to 70.

Which is why the boomer generation should oppose marijuana legalization. Retail marijuana distribution is the tupperware business of the future. It's pretty much risk-free; if we're prosecuted we get free food and lodging until social security kicks in.

Maybe we should consider option 2.

Don Berwick to run CMS is like ...

This was always going to be a recess appointment ...

Obama Bypassing Congress to Appoint Chief of Medicare and Medicaid - NYTimes.com

President Obama will bypass Congress and appoint Dr. Donald M. Berwick, a health policy expert, to run Medicare and Medicaid, the White House said Tuesday...

Bush Jr appointed Thomas Scully to CMS. Scully betrayed the American people and then took a payoff job at big pharma.

Berwick is the anti-Scully.

Appointing Berwick to run CMS is like appointing Hercules to run the Augean stables. It's a mind-boggling appointment. Since it's a recess appointment it's only good until late 2011, but by then Berwick may be ready to move on.

Apple's Potemkin iOS exchange support - the problem with being a peripheral customer

Sometimes I run across a bug so astounding my brain rejects it.

That's why I've only now recognized this 2 year old iPhoneOS (iOS 2 and iOS 3) bug ...

Apple - Support - Discussions - Exchange Calendar Sync Issues List ...

... There also doesn't seem to be a way of deleting/editing just one occurence of a meeting in a series.

I tried to delete one single occurence and the iPhone deleted the whole series....

Now I know what happened to several of my recurring meetings over the past year. The bug is with meetings to which one has been invited.

There's no way Apple didn't know about this bug (really, it's more than a mere bug - there are no words ...) when they shipped iPhone OS 2. They chose not to fix it in iOS 3. I wouldn't be surprised if it's still broken in iOS 4.

BlackBerry (RIP) doesn't do this. Windows Mobile (RIP) didn't do this. I suspect this wouldn't be accepted in PalmOS (RIP) or Symbian (RIP). I would bet Android doesn't have this bug.

There are so many painful lessons here. I'll list a few

1. Apple doesn't want the iPhone to be used by businesses. This goes beyond incompetence into the realm of strategy. Why not?
2. Of all the five competing platforms who do care about basic Exchange server support, four are dead (RIM is dead, but doesn't know it yet). Business calendar support doesn't matter in the current smartphone market.
3. I don't need yet another source for antenna rants; the iPhone 4 antenna bug is easy to workaround. This bug doesn't a fix. It's far more important. I need to start reading different bloggers. 

Actually, I doubt there's anyone who writes about bugs like these. That's the real lesson. Productivity users of the iPhone are just along for the ride. We don't get to steer.

PS. Anyone know what calendaring system Apple uses internally? It can't be Exchange Server ...