Friday, December 31, 2004

Amazon: the service just gets better Welcome

In the midst of the flurry of vendor issues I've recently posted on (, the 7K AMEX fraud charges), I received a notice from Amazon that an order had shipped. That led me to notice a few things about Amazon, a company I order from several times a month:

1. Their shipping speed has really improved.
2. Almost everything I order is free shipping.
3. Even though free shipping is supposed to delay shipping of multiple items, and even though that was historically a problem, that no longer seems to happen. Amazon splits the shipment and sends items separately.
4. They provide a great record of invoices online.
5. They provide manuals and related items online.
6. Their website has had no glitches in my experience in the past year.
7. The value-add of their customer reviews, and the summary of what people who viewed an item actually bought instead, is extraordinary.
8. Their prices are very competitive and often the best I can find.
9. Amazon is a great place to sell and buy used goods, less hassle than eBay and the prices are not as inflated as on eBay.

They just keep getting better. I recently read a Bezos interview where he noted an internal Amazon study. They decided they while advertising did increase their sales, they got a bigger increase by putting their ad revenue into free shipping and improved service.

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