Tuesday, March 22, 2005

How To Complain about your Wireless Service = especially SprintPCS

How To Complain about your Wireless Service

SprintPCS hides well, but this web site exposes its mailing address. Thank heavens for Consumer Union -- and Google.

Sprint finally managed to push me far enough that I decided to fill out a complaint form from the office of our famously combative state (MN) attorney general. Problem is, I needed a mailing address for the form and Sprint hides its mailing addresses quite well. Happily Google found it for me.

What drove me over the edge? They went too far in hiding information about their calling plans and contracts. After my second call to the desperate and hapless folk who work Sprint's customer service lines it became clear that Sprint considers information on their service plans to be a corporate secret. The information on the web site is hopelessly incomplete and misleading, and they don't provide printed summaries in any form to anyone.

GRRRR. Its worth filling out the bloody complaint form. Hatch wants to run for Governor of MN, if he wants to make his name he can go after Sprint and force them to put their plan information online clearly and completely.

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