Thursday, April 28, 2005


iMac G5 (Part 8)

Macintouch has been collecting reports of hardware failures with the ambitious iMac. The motherboards are failing (possibly due to a manufacturing defect in the capacitors), the monitor is failing (though this may be comparable to the industry LCD display failure rate) and the power supplies are failing.

Apple's customer support has ranged from average to mediocre to abysmal.

Apple has not made any statement nor has it issued a recall.

The iMac is an ambitious device. It combines a notoriously "hot" CPU (the iMac G5s are nowhere near as energy efficient as comparable Intel CPUs) with a "quiet" design and an integrated display in a compact space. That's a lot to get working. It may be a failed design.

Unless Apple does something special (recall, acknowledgement of problems and description of solutions) I would not buy a current model G5 iMac. The Mac Mini looks like a very good device (though some have analog output problems) and the new G5 towers look promising (they are very big). I would buy either -- except I want the G5 and I don't want a large tower. So, for people like me, waiting is the order of the day.

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