Just one tiny story in the midst of the immense drug discount card debacle.
The U Share - Medicare-Approved Prescription Drug Discount Card site is one of many associated with the "benefit". It lists, for example, commonly prescribed medications. Alas, any elder (or family member) navigating the list of covered drugs would be perplexed when they clicked on the 'next' button and got a page error. The site builder forgot that UNIX is case specific, and the URL uses an upper case letter when it needed a lower case letter. Of course there's no link to a webmaster to tell them what the bug is.
No feedback loop. Runaway complexity. Debacle squared.