Tuesday, March 21, 2006

Canadians are made for suffering: Rogers wireless

I grew up in Montreal, but I've been in the land of the market for many years. Today, in Montreal, I returned to the land where the consumer is supposed to suffer. I used Rogers Wireless' automated phone system for adding minutes to a cellphone.

It was like a brief trip to hell. Their was no option for keypad entry, and it didn't like my diction. I had to speak a 16 digit number in such a way that it got every digit. This is a trivial task for most VR systems, but not for this one. There was no option for keypad entry and no escape from the system.


Even though America is in moral and economic free fall, we can at least take some minor solace from knowing that, in the US market, Rogers Wireless would be toast.

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