Goal: Pay money to a big organization that wants my money.
Take One: Spend twenty minutes with web site. Old username doesn’t work. Start new account, find email taken (probably tied to old account). Try again with email and old pw – fail. Request pw reset – get a reset pw with a numeric username (a bug). Try reset – username not recognized.
Give up on take one.
Take Two: Print PDF and handwrite data – 5 minutes. Go to fax – 1 minute. Fax – hangs at dialing.
Give up on take two.
At least the handwriting and fax failed faster.
We’re in trouble deep.