Amazon reviews have long been helpful to me, and were once a big part of Amazon’s value proposition.
That is no longer true. Amazon is filtering out negative reviews.
I learned this after attempting to review Anker bluetooth earbuds I bought for Emily’s birthday. The power switch was defective. That wasn’t a complete surprise, I have a similar pair and I often have to push 2 or 3 times. Anker should have spent another 10 cents on that part.
Amazon made the return easy, but when I tried to write a review I got this notice:
“Sorry we are unable to accept reviews for this product …”
I then switched to Emily’s account. There I was at able to start a review, and even able to give in a two star overall rating. When I clicked 1 star for material quality however the “unable to accept reviews” notification appeared:
This is, of course, worse than if Amazon removed all product reviews. They are promoting systemic bias in their closed world. The Fox model is catching on elsewhere, Apple is doing something similar with the Mac App store.