Thursday, August 06, 2009

iPhone users are revolting

And we’re grumpy too.

Usually a PC World article with a title of “Apple Rots” would bring a deluge of flaming denials, but this article is current recommended 217 to 139.

I wonder if even Apple is starting to feel the heat …

As Apple Rots, iPhone Users Revolt - Business Center - PC World

Users are turning against the iPhone. Call it the summer of our discontent, but these hot, sticky months are proving an excellent time to not buy a smartphone. Apple and AT&T have only themselves to blame.

Now, we must wait for the two companies to learn their lessons and, just maybe, for a new iPhone carrier to emerge. If you are thinking about upgrading to a 3GS and can stand to wait, you might find a more attractive option in a few months, especially if the iPhone's downhill slide continues.

What is upsetting iPhone users?

App Store -- Do I really need to keep making the case that having Apple as the only vendor of iPhone apps is bad for customers? The rejection of Google Voice, potentially a killer app for smartphones, should prove that Apple doesn't care about its customers…

… The Apple monopolies must go.

Multitasking -- I did not expect multitasking to become a big deal so soon, but Google Latitude makes an excellent case for it..

AT&T -- I am not wild about Sprint advertising that I am paying $50-a-month too much because I am using an iPhone instead of a Palm Pre. I am not wild that Apple adds tethering to the iPhone but I don't get to use it. I am not wild that I am still waiting for the ability to attach pictures to SMS messages…

… The sense of smug superiority that we iPhone users have enjoyed has worn off. Now, instead of being the ones who've chosen, we're pawns in the games of AT&T and Apple. What used to be mere annoyances have become real pains. And the companies that ought to be our friends are the causes of our frustration…

So do really, really, annoyed geeks matter to Apple? I guess we’ll find out. The fact that Gruber’s recent attack on a dictionary app rejection prompted a response email from a senior Apple exec suggests they developing a bit of sensitivity. (Turns out Apple wasn’t entirely to blame in that one, but Schiller admitted they might have room for improvement).

The App Store monopoly isn’t working for us. We geeks want an alternative source for iPhone apps that’s outside of Apple and AT&T’s control. I’m willing to give Apple some more time on the multitasking if they can provide a location communication API and put Latitude back in the App Store.

I’m not ready to switch, but I am ready to wait some time before replacing my wife’s BB with an iPhone.

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