Wednesday, November 30, 2011

Are home phones now a sign of vulnerability?

We get a lot of junk calls now at home on our unlisted home wired phone. Many hangup calls, "survey" calls, robocalls -- our home phone number needs a spam filter. It's beginning to resemble my mailbox -- mostly junk.

Of course many homes no longer have fixed phones -- especially in all adult households. We keep ours for everyday use, as a security measure, and because we keep our mobile phone minutes low. As the junk level rises though, a combination of Google Voice and an increase in our mobile voice minutes becomes more appealing. [1]

Some of the calls these days drop as soon as I pick up. I wonder if they're looking for more vulnerable sounding voice. As fixed line phones become less common, they will become a marker for the vulnerable elderly [2]. The sharks will move in ...

[1] Google doesn't support moving a home number to GV, just a mobile number. So we'd have to first move to a mobile, then cancel the mobile...
[2] Not a new trend, Google tells me I wrote about this in 2004! -  Phone Phishing (spam): coming soon to the elderly and the vulnerable

The Gordon vs. AT&T iPhone war - Conclusion

Twenty-seven days ago I declared war on AT&T Mobile.

The war is done - for now. At this time I've slashed the amount of money we send AT&T, gotten a new 4S for me, ported away a sweet local phone number, and AT&T's "Executive Response Team" has been phoning me about a letter from the Minnesota State Attorney General.

I am geek, hear me roar.

Yes, even as you read this AT&T is licking its wounds, cowering in the corner.

It wasn't easy. I had to, for example, spend way too much time figuring out the microeconomics of the US iPhone marketplace and how AT&T's response to the end of SMS is killing SMS. Painful - but revenge usually is.

My revenge is not quite complete, however. I still need to summarize what I did, so you too can take revenge. My response was crafted around our family plan, but elements of it could work for any plan. Here were all the things I did and, briefly, why. There are more details in the links and below.

  • We dropped child #2 from our family plan. He wasn't interested in phoning or texting - he wanted email, games and videos. We were paying $10 (plus taxes and fees) monthly for his plan and we'd have stuck with that, but AT&T's mandatory data plan for out-of-contract smartphones was going to make his cost $25/month. Too much.
  • I liked child #2's easy to remember mobile number -- any my corporate Google Voice number was non-local (they no longer have MSP numbers). So I ported #2's number to Google Voice. Cheap at $20; I suspect AT&T puts more value on its numbers than that.
  • I got a new 4S (more below), so phones moved around and child #2 ended up with iMessage and Facebook Messenger for texting with WiFI.
  • Child #1 was stuck with the data plan, but thinking through iPhone Microeconomics it was clear I should use his off-contract $15/month data plan [2] to get a highly subsidized iPhone [1] that would facilitate iMessage use. He was eligible through our family plan and his voice rate did not increase. I could have been short-term cheap and gotten a 3GS, but a 4S has a longer lifespan and the camera and other features were worth the cost to me. I got the 4S, he got an old 3GS.
  • I dropped our family plan from 1400 to 700 minutes. With Child #2 off the plan, and using GV at work to decrease my use of the iPhone for business, this was not hard to do.
  • I dropped our $30/month family texting and any-mobile plan. This was the big cut, but looking at usage patterns it was clear that with iMessage and Facebook Messenger we'd pay less than $10 a month even at 20 cents/message.
  • We were paying for SmartLimits for Wireless. I studied it and realized it was useless for an iPhone.
  • We were paying for a Canada Calling service -- but I almost always use Google Voice to call Canada (saves me $1300 a year). Canceled that. [3]
  • Emily and I had $30/month unlimited data plans - but we never come close to even 2GB. Emily is often under 200, and I'm always under 1GB. That's $10/month we don't need to spend - $240 over tow years. We dropped to 2GB plans. Emily may go to 200MB in time.

We've saved several hundred dollars and picked up a new 4S. You can do something similar. Start by dropping that expensive texting plan.

Now to figure out what to do with our increasingly junky home phone ...

See also:

[1] The 3GS costs $1 with a contract. AT&T gets a portion of a data plan to cover the rest of what it owes Apple. A $15 data plan doesn't leave much margin for AT&T to pay Apple, so this is a highly subsidized phone.
[2] He uses about 100MB at most, usually less. We monitor with Dataman Pro, Safari and YouTube are parental control disabled. iTunes video samples is his main data drain, if that increases I'll disable iTunes - but he does well.
[3] To AT&T's credit, it's now easy to add and remove services from their web site and the accounting seems fair.

Update 3/4/2012: H2O wireless turns out to be a cheap way to add voice/SMS service for light use: Gordon's Tech: Pay-as-you-go voice and SMS service for a contract-free AT&T iPhone with H2O Wireless

Update 3/18/2012: Months after I make this change, I realize I have no SMS service at all! I didn't notice because most of my texting is via iMessage. Turns out I've been missing friend's texts, and my own infrequent texts have gone missing. No error messages of course, everything just goes into the ether. It appears when AT&T removed our unlimited messaging plan, they forgot to add in a transactional plan. I wonder if that was once automatic, and has only recently become an opt-in plan. I added it in, and now MyAT& lists text use; I'd wondered why that wasn't included earlier.

Moral of the story: Even AT&T is overwhelmed by the complexity of its mobile plans -- so test everything!

Sunday, November 27, 2011

What Steve Jobs teaches about psyche and adaptive advantage

Steve Jobs bachelor party consisted of him, a reluctant Avie Tevanian, and one other guy. At that point in his life, he had no true friends. It's not clear how many he ever had, though he had many acolytes and several congenial colleagues.

He was a nasty person, though, like most of us, he improved somewhat with age. He never made it within two sigmas of decent however.

He was also a great gift to me and my family. We got the products of his company, without the displeasure of his companionship. It would, however, have been fascinating to observe his mind. It was extraordinary.

It was also completely unsuited to most of human existence. Even his powers of manipulation could not outweigh the enmity he created throughout most of his life. Were he born at another time, he would have likely died young. Throughout most of human existence his mind would have been a disability, not a gift.

There was a place and time where his mind was perfectly suited, and he had the fortune to be born to that time and to that place.

It's a good lesson on the distinction between adaptive advantage and dysfunctional trait. The distinction is not the trait alone, but its suitability to the environment.

It's also a lesson on the evolution of mind. Human minds are astonishing diverse; in physical terms it's as though a single species could have children with fins and children with wings. A winged mind flies in some times, drowns in others.

Saturday, November 26, 2011

Mass disability goes mainstream: disequilibria and RCIIT

I've been chattering for a few years about the rise of mass disability and the role of RCIIT (India, China, computers, networks) in the Lesser Depression. This has taken me a bit out of the Krugman camp, which means I'm probably wrong.

Yes, I accept Krugman's thesis that the proximal cause of depression is a collapse in demand combined with the zero-bound problem. Hard to argue with arithmetic.

I think there's more going on though. Some secular trends that will be with us even if followed Krugman's wise advice. In fact, under the surface, I suspect Krugman and DeLong believe this as well. I've read Krugman for years, and he was once more worried about the impact of globalization and IT than he's now willing to admit. Sometimes he has to simplify.

For example, fraud has always been with us -- but something happened to make traditional fraud for more effective over the past thirteen years. I think that "something" was the rise of information technology and associated complexity; a technology that allowed financiers to appear to be contributing value even though their primary role was parasitic.

Similarly, the rise of China and India is, in the long run, good for the entire world. In the near future, however, it's very hard for world economies to adjust. Income shifts to a tiny fraction of Americans, many jobs are disrupted, people have to move, to change careers, etc. It takes time for new tax structures to be accepted, for new work to emerge. IT has the same disruptive effect. AI and communication networks will further limit the jobs we can take where our economic returns are equal or greater than the minimum wage.

I think these ideas are starting to get traction. Today Herman Gans is writing in the NYT about the age of the superfluous worker. A few days ago The Economist reviewed a book about disequlibria and IT

Economics Focus: Marathon machine | The Economist

... Erik Brynjolfsson, an economist, and Andrew McAfee, a technology expert, argue in their new e-book, “Race Against the Machine”, that too much innovation is the bane of struggling workers. Progress in information and communication technology (ICT) may be occurring too fast for labour markets to keep up. Such a revolution ought to be obvious enough to dissuade others from writing about stagnation. But Messrs Brynjolfsson and McAfee argue that because the growth is exponential, it is deceptive in its pace...

... Progress in many areas of ICT follows Moore’s law, they write, which suggests that circuit performance should double every 1-2 years. In the early years of the ICT revolution, during the flat part of the exponential curve, progress seemed interesting but limited in its applications. As doublings accumulate, however, and technology moves into the steep part of the exponential curve, great leaps become possible. Technological feats such as self-driving cars and voice-recognition and translation programmes, not long ago a distant hope, are now realities. Further progress may generate profound economic change, they say. ICT is a “general purpose technology”, like steam-power or electrification, able to affect businesses in all industries...

... There will also be growing pains. Technology allows firms to offshore back-office tasks, for instance, or replace cashiers with automated kiosks. Powerful new systems may threaten the jobs of those who felt safe from technology. Pattern-recognition software is used to do work previously accomplished by teams of lawyers. Programmes can do a passable job writing up baseball games, and may soon fill parts of newspaper sections (those not sunk by free online competition). Workers are displaced, but businesses are proving slow to find new uses for the labour made available. Those left unemployed or underemployed are struggling to retrain and catch up with the new economy’s needs.

As a result, the labour force is polarising. Many of those once employed as semi-skilled workers are now fighting for low-wage jobs. Change has been good for those at the very top. Whereas real wages have been falling or flat for most workers, they have increased for those who have advanced degrees. Owners of capital have also benefited. They have enjoyed big gains from the increased returns on investments in equipment. Technology is allowing the best performers in many fields, such as superstar entertainers, to dominate global markets, crowding out those even slightly less skilled. And technology has yet to cut costs for health care, or education. Much of the rich world’s workforce has been squeezed on two sides, by stagnant wages and rising costs.

In time the economy will adjust  -- unless exponential IT transformation actually continues [1]. Alas, the AI revolution well is underway and technology cycles are still brutally short.  I don't see adjustment happening within the next six years. The whitewater isn't calming.

[1] That is, of course, the Singularity premise, as previously reviewed in The Economist.

Update 12/3/2011: And how does the great stagnation play into this - Gordon's Notes: Ants, corporations and the great stagnation?

Thursday, November 24, 2011

iPhone micro: How SMS pricing is accelerating the smartphone transition

I've been playing with a simplified model of the carrier-locked AT&T American 2011 iPhone marketplace. I think it makes some interesting predictions.

For the purpose of this discussion we'll assume that a minimal phone must include both:

  • phone system compliant voice services
  • text messaging: either SMS or non-SMS (example: Facebook Messenger, WhatsApp, etc)

We further assume that voice services cost the same for all phones, that iPhones are assigned AT&T's minimal $15/month [1] data plan and that SMS and non-SMS text messaging are equally valuable [2]

In this model there are only 3 phones:

  • A: iPhone optimal - today that's the 32GB 4S.
  • B: iPhone minimal - today the 3GS 8GB. This is similar to the 'A' phone of 2 years ago.
  • C: pPhone: Plain Phone. Includes SMS and Voice but does not trigger AT&T's

So how do prices and lifespans break down, assuming phones are purchases with a 2 year contract, we get a new contract q 2 years, and the iPhones use non-SMS messaging ($15/month [3]) but the Plain Phone (pPhone) uses SMS ($20/month)?

  • A: $300 + ($15 * 24) = $660.
  • B: $0 + ($15*24) = $360.
  • C: $0 + ($20*24) = $480.

Based on this simple model what can we say will happen to pPhones? Assuming a healthy iPhone can run for four years [4], then at the end of the 2 year contract, what is the rational selling price of a used phone?

Clearly, the pPhone should disappear immediately. It costs 30% more than the minimal iPhone, and it doesn't have apps, wifi browsing, video, calendar, pen light, quality camera, etc, etc. It has no resale value. (A bizarre conclusion, but it follows from the extraordinary high price of SMS services.)

Less obviously, the resale value of 2 year old iPhone is also quite low [6]. A formerly class B phone iPhone is probably no longer supported by Apple at that point and the formerly Class A devices set a low ceiling (below).

The formerly Class A iPhone at age 2 is a 'Class B' phone, but for a new-contract customer it has NO price advantage over a current generation Class B device. Both will cost $360 over two years. The only market for an out of contract 2 year old carrier-locked 'Class A' iPhone is to replace a lost or broken contracted phone.

That's worth something -- but there are a LOT of those 2 year old former Class A iPhones on the market. After all, in this model there's no rational reason to not have a data plan, and since a data plan pays most of the cost of a phone, everyone in this model gets a new phone every two years [5]. That means there's a glut of post-prime iPhones on the market.

If I new Class A iPhone has an initial purchase price of $300, I expect its value after two years to fall to about $70. Indeed, the primary market may be persons wanting a very cheap iPod Touch. Effectively the price difference between the Class B and Class A iPhones over two years is $660-$360-$70 or $230 -- which is what we pay for the storage capacity and features of the Class A device (well worthwhile for most of us).

In this simple model then, it's deeply irrational to buy a pPhone, one should not fear loss or breakage of an iPhone as there will be a glut of affordable used phones on the market, the value of an out of contract iPhone is going to fall, and there are good reasons to buy either a Class B iPhone (save $230) or a Class A iPhone (features, performance).

The real world is a bit more complex - but not much more complex. Data network based texting is not yet a full replacement for SMS texting for example. However, the future of SMS is very limited. An unintended consequence of carrier's addiction to SMS margins is that they're ferociously accelerating the transition to smartphones that will destroy those margins.

See also:

- fn -

[1] Note we're talking contract, so this is fair -- unlike AT&T's mandatory smartphone data plan for non-contract phones.
[2] Clearly SMS is superior at the moment, but this is going to change quickly. 
[3] I'm assigning the FULL cost of the data plan to non-SMS messaging. 
[4] Based on our experience, assuming even minimal care.
[5] That's probably too simplistic. A two year old former-Class A device may be superior to a new Class B device -- though not by much.
[6] Today businesses that buy used 3GSs are offering only $100 - for a device with an unsubsidized purchase cost of perhaps $300.  That's a very low price for a device that may be only two years old and can run iOS 5. It's so low because the primary market is small -- people who need to replace a lost contract phone or who want a 2nd rate iPod Touch (troublesome to activate, flaky iMessage performance, not truly supported by Apple). The market would be much larger if not for AT&T's carrier lock and mandatory data plan policies, and the price would be higher.

Update 11/26/11: A Felix Salmon Reuters post is a good complement to this article. It's a sign that the marketplace is beginning to think through the weird consequences of AT&T's contracts, all-smartphone-data-plan-mandate,  and SMS pricing.

Update 11/30/2011: added footnote [6] to clarify.

Wednesday, November 23, 2011

I deleted my Google G+ Profile

I visited my Google Profile today. It includes G+ posts, and more was public than I'd expected.

There's no longer a way to disable the Posts tab in Google Profile. I recall that was once optional.

I can, however, delete my Profile:

Downgrade from Google+

... Delete Google+ content or your entire Google profile If you delete Google+, Google attempts to restore your experience of other Google products to the way it was before you joined Google+ and to permanently delete your Google+ circles, posts, and comments. If you delete your Google profile, you delete Google+ as well as other services and their data that depend on a Google profile...

I'm going to give this a few days, but I expect I'll delete my TrueName Google Profile. I'll take the opportunity to take another step away from Google 2.0.

It's interesting to reread my first post on my Google Profile in 2007.

Today I have been re-christened 113810027503326386174. It is the ID Google assigned to the persona associated with Gordon's Notes and other blogs. I assume it will be the foundation for Google's future identity management services...

...I will need to add this new number to the page where I park all my public and related personas.

I really didn't expect Google to choose its current path.

In its place, at least for the moment, I have created a John Gordon profile, a companion to my blogs.

Update 12/6/2011: I've deleted my G+ Profile and G+ Content. The dialog I received said ...

Over the next few days, Google will attempt to delete all Google+ features and your Google+ data from your Google Account:

Your circles will be deleted, but people in your circles will remain in your Contacts.

Your +1's will be deleted.

Your posts and comments will be deleted and won't be available to anyone you shared them with.

Any profile information that you did not make public will be deleted.

Many Google+ social and sharing features will be disabled for you on other Google sites.

Content from other services, such as videos, will no longer be visible to people in those circles.


No photos will be deleted: you can still access them in Picasa. To delete them, go to Picasa Web Albums.

Your connections to third-party services will not be affected. To manage them go to Connected accounts settings.

Your chat buddies in Google Talk and Gmail will not be deleted.

The Iran-Mexico assassination plot -- so what about the traffickers?

Everyone I read had the same reaction ...
... Plausible Culpability - By Daniel Byman | Foreign Policy
Incredulity has been the most common response to reports that Iran plotted with Mexican drug traffickers to kill the Saudi ambassador to the United States, Adel al-Jubeir, at a Washington, D.C. restaurant...
Now, six weeks later, the emerging consensus among my sources is that ...

  • Iranian intelligence really is this stupid ...
  • Mossad does dumb things too, so why not Iran ...
  • Come to think of it, we're not that smart either ...
So it's being treated as "real". Lots of CIA operations going on against Iran, Saudi Arabia presumably friendlier now, etc, etc.

That's ok, but what about those Mexican drug traffickers? Didn't they just engage in a proverbial "act of war" against the US government? Does this mean they need to be watching for little dots moving in the night sky?

This really wasn't the smartest move for them.

Too much history

One of the reasons I blog is to engage with a fascinating world, and to track the streams of history.

I'm finding that harder to do. It's not that I don't see the streams, or see ways to connect them -- it's that there's too much. I feel as though history just kicked up a gear.

Partly this is the loss of Google Reader's share/tracking functions. They were a key component of how I engaged with my fragments of the world's knowledge flow. Even if nothing else had changed, losing those functions and my share repository would be disorienting.

I don't think it's just the loss of Reader though. It's more that Reader's capabilities masked the rate of change. Without them, it's easier to see how the world is changing.

These are truly whitewater times.

Tuesday, November 22, 2011

Remembering when the iPhone cost less

Our iPhone-bearing family is going through complex gyrations to claw some money back from AT&T.

Things were simpler, and less costly, there years ago. I came across this 2008 TidBITS article while researching whether it makes sense to get a 4S with a child-contract then transfer various phones around the family (emphases mine) ....
TidBITS iPhone iPad iPod: iPhone 3G Actually $160 More Expensive (2008):

... So buying an iPhone 3G may cost $200 less than before, but paying the monthly bill will set you back $240 more over your 2-year contract with AT&T, for a total of $1,680 in subscription fees instead of $1,440 (previously, the lowest monthly voice+data plan cost $59.99 per month). How exactly is that cheaper?

Wait, it gets worse! Om Malik, in an interview with Ralph de la Vega, president and chief executive officer of AT&T Mobility, learned that SMS messages are no longer included in the data plan either, so you'll have to pay extra for them. Previously, the data plan included 200 SMS messages per month. AT&T's Messaging 200 plan, which includes 200 SMS messages, costs $5 per month, so it would seem likely that the iPhone 3G's SMS plan would be similar...
The original iPhone looked expensive, but that was only because most of us, including most journalists, can't do grade school arithmetic -- and because the modern corporation has made an art form of misleading marketing.

I suspect Steve Jobs was disappointed that we couldn't do the math back in 2007. The iPhone became a contract-phone with a higher cost of ownership -- and then AT&T's obligatory data plans and unending carrier lock dramatically reduced the resale value of old phones...

Sunday, November 20, 2011

The checklist in aviation and medicine

Four years ago Atul Gawande wrote an astounding article on the "stupid little checklist" and its impact on health care.

It was a great article, and of course it's been largely forgotten since. Progress is slow. It's hard to keep something so simple and obvious in the public mind; there's no business model.

I remembered this article after a recent experience in my own world of corporate software development. For want of a checklist a release was lost.

This is a good time to refresh memories ... (emphases mine)

Annals of Medicine: The Checklist - The New Yorker 2007 by Atul Gawande

... For every drowned and pulseless child rescued by intensive care, there are many more who don't make it-and not just because their bodies are too far gone. Machines break down; a team can't get moving fast enough; a simple step is forgotten. Such cases don't get written up in The Annals of Thoracic Surgery, but they are the norm. Intensive-care medicine has become the art of managing extreme complexity-and a test of whether such complexity can, in fact, be humanly mastered.

... Fifty years ago, I.C.U.s barely existed. Today, in my hospital, a hundred and fifty-five of our almost seven hundred patients are, as I write this, in intensive care. The average stay of an I.C.U. patient is four days, and the survival rate is eighty-six per cent.

... A decade ago, Israeli scientists published a study in which engineers observed patient care in I.C.U.s for twenty-four-hour stretches. They found that the average patient required a hundred and seventy-eight individual actions per day, ranging from administering a drug to suctioning the lungs, and every one of them posed risks. Remarkably, the nurses and doctors were observed to make an error in just one per cent of these actions-but that still amounted to an average of two errors a day with every patient. Intensive care succeeds only when we hold the odds of doing harm low enough for the odds of doing good to prevail...

...  intensive-care medicine has grown so far beyond ordinary complexity that avoiding daily mistakes is proving impossible even for our super-specialists. The I.C.U., with its spectacular successes and frequent failures, therefore poses a distinctive challenge: what do you do when expertise is not enough?

On October 30, 1935, at Wright Air Field in Dayton, Ohio, the U.S. Army Air Corps held a flight competition for airplane manufacturers vying to build its next-generation long-range bomber.

...The plane roared down the tarmac, lifted off smoothly, and climbed sharply to three hundred feet. Then it stalled, turned on one wing, and crashed in a fiery explosion. Two of the five crew members died, including the pilot, Major Ployer P. Hill.

An investigation revealed that nothing mechanical had gone wrong. The crash had been due to "pilot error," the report said. Substantially more complex than previous aircraft, the new plane required the pilot to attend to the four engines, a retractable landing gear, new wing flaps, electric trim tabs that needed adjustment to maintain control at different airspeeds, and constant-speed propellers whose pitch had to be regulated with hydraulic controls, among other features. While doing all this, Hill had forgotten to release a new locking mechanism on the elevator and rudder controls. The Boeing model was deemed, as a newspaper put it, "too much airplane for one man to fly." The Army Air Corps declared Douglas's smaller design the winner. Boeing nearly went bankrupt.

Still, the Army purchased a few aircraft from Boeing as test planes, and some insiders remained convinced that the aircraft was flyable. So a group of test pilots got together and considered what to do.

They could have required Model 299 pilots to undergo more training. But it was hard to imagine having more experience and expertise than Major Hill, who had been the U.S. Army Air Corps' chief of flight testing. Instead, they came up with an ingeniously simple approach: they created a pilot's checklist, with step-by-step checks for takeoff, flight, landing, and taxiing. Its mere existence indicated how far aeronautics had advanced. In the early years of flight, getting an aircraft into the air might have been nerve-racking, but it was hardly complex. Using a checklist for takeoff would no more have occurred to a pilot than to a driver backing a car out of the garage. But this new plane was too complicated to be left to the memory of any pilot, however expert.

With the checklist in hand, the pilots went on to fly the Model 299 a total of 1.8 million miles without one accident. The Army ultimately ordered almost thirteen thousand of the aircraft, which it dubbed the B-17. And, because flying the behemoth was now possible, the Army gained a decisive air advantage in the Second World War which enabled its devastating bombing campaign across Nazi Germany.

Medicine today has entered its B-17 phase. Substantial parts of what hospitals do-most notably, intensive care-are now too complex for clinicians to carry them out reliably from memory alone. I.C.U. life support has become too much medicine for one person to fly.

Yet it's far from obvious that something as simple as a checklist could be of much help in medical care. Sick people are phenomenally more various than airplanes. A study of forty-one thousand trauma patients-just trauma patients-found that they had 1,224 different injury-related diagnoses in 32,261 unique combinations for teams to attend to. That's like having 32,261 kinds of airplane to land. Mapping out the proper steps for each is not possible, and physicians have been skeptical that a piece of paper with a bunch of little boxes would improve matters much.

In 2001, though, a critical-care specialist at Johns Hopkins Hospital named Peter Pronovost decided to give it a try. He didn't attempt to make the checklist cover everything; he designed it to tackle just one problem.. line infections. On a sheet of plain paper, he plotted out the steps to take in order to avoid infections when putting a line in. Doctors are supposed to (1) wash their hands with soap, (2) clean the patient's skin with chlorhexidine antiseptic .

. Pronovost asked the nurses in his I.C.U. to observe the doctors for a month as they put lines into patients, and record how often they completed each step. In more than a third of patients, they skipped at least one.

The next month, he and his team persuaded the hospital administration to authorize nurses to stop doctors if they saw them skipping a step on the checklist; nurses were also to ask them each day whether any lines ought to be removed, so as not to leave them in longer than necessary.
Pronovost and his colleagues monitored what happened for a year afterward. The results were so dramatic that they weren't sure whether to believe them: the ten-day line-infection rate went from eleven per cent to zero. So they followed patients for fifteen more months. Only two line infections occurred during the entire period. They calculated that, in this one hospital, the checklist had prevented forty-three infections and eight deaths, and saved two million dollars in costs.

Pronovost recruited some more colleagues, and they made some more checklists. The researchers found that simply having the doctors and nurses in the I.C.U. make their own checklists for what they thought should be done each day improved the consistency of care to the point that, within a few weeks, the average length of patient stay in intensive care dropped by half.

The checklists provided two main benefits, Pronovost observed. First, they helped with memory recall, especially with mundane matters that are easily overlooked in patients undergoing more drastic events. (When you're worrying about what treatment to give a woman who won't stop seizing, it's hard to remember to make sure that the head of her bed is in the right position.) A second effect was to make explicit the minimum, expected steps in complex processes. Pronovost was surprised to discover how often even experienced personnel failed to grasp the importance of certain precautions. In a survey of I.C.U. staff taken before introducing the ventilator checklists, he found that half hadn't realized that there was evidence strongly supporting giving ventilated patients antacid medication. Checklists established a higher standard of baseline performance. ..

... 2003, however, the Michigan Health and Hospital Association asked Pronovost to try out three of his checklists in Michigan's I.C.U.s. It would be a huge undertaking. Not only would he have to get the state's hospitals to use the checklists; he would also have to measure whether doing so made a genuine difference.
This past summer, I visited Sinai-Grace Hospital, in inner-city Detroit, and saw what Pronovost was up against ... between 2000 and 2003 Sinai-Grace and eight other Detroit hospitals were forced to cut a third of their staff, and the state had to come forward with a fifty-million-dollar bailout to avert their bankruptcy.

... they were, I discovered, filling out those pages. Mostly, it was the nurses who kept things in order. Each morning, a senior nurse walked through the unit, clipboard in hand, making sure that every patient on a ventilator had the bed propped at the right angle, and had been given the right medicines and the right tests. Whenever doctors put in a central line, a nurse made sure that the central-line checklist had been filled out and placed in the patient's chart. Looking back through their files, I found that they had been doing this faithfully for more than three years.

Pronovost had been canny when he started. In his first conversations with hospital administrators, he didn't order them to use the checklists. Instead, he asked them simply to gather data on their own infection rates. In early 2004, they found, the infection rates for I.C.U. patients in Michigan hospitals were higher than the national average, and in some hospitals dramatically so. Sinai-Grace experienced more line infections than seventy-five per cent of American hospitals. Meanwhile, Blue Cross Blue Shield of Michigan agreed to give hospitals small bonus payments for participating in Pronovost's program. A checklist suddenly seemed an easy and logical thing to try.

In what became known as the Keystone Initiative, each hospital assigned a project manager to roll out the checklists and participate in a twice-monthly conference call with Pronovost for trouble-shooting. Pronovost also insisted that each participating hospital assign to each unit a senior hospital executive, who would visit the unit at least once a month, hear people's complaints, and help them solve problems.

The executives were reluctant. They normally lived in meetings worrying about strategy and budgets. They weren't used to venturing into patient territory and didn't feel that they belonged there. In some places, they encountered hostility. But their involvement proved crucial. In the first month, according to Christine Goeschel, at the time the Keystone Initiative's director, the executives discovered that the chlorhexidine soap, shown to reduce line infections, was available in fewer than a third of the I.C.U.s. This was a problem only an executive could solve. Within weeks, every I.C.U. in Michigan had a supply of the soap. Teams also complained to the hospital officials that the checklist required that patients be fully covered with a sterile drape when lines were being put in, but full-size barrier drapes were often unavailable. So the officials made sure that the drapes were stocked. Then they persuaded Arrow International, one of the largest manufacturers of central lines, to produce a new central-line kit that had both the drape and chlorhexidine in it.

In December, 2006, the Keystone Initiative published its findings in a landmark article in The New England Journal of Medicine. Within the first three months of the project, the infection rate in Michigan's I.C.U.s decreased by sixty-six per cent. The typical I.C.U.-including the ones at Sinai-Grace Hospital-cut its quarterly infection rate to zero. Michigan's infection rates fell so low that its average I.C.U. outperformed ninety per cent of I.C.U.s nationwide. In the Keystone Initiative's first eighteen months, the hospitals saved an estimated hundred and seventy-five million dollars in costs and more than fifteen hundred lives. The successes have been sustained for almost four years-all because of a stupid little checklist.

Apple and self-delusion

Jobs was the best salesman of the past 50 years.

I wonder, though, if deep down he knew what was real and what was not.

His Heirs don't seem to know ...

AppleInsider | Apple VP shares four keys to company's success:

... Drawing from 20 years of experience at Apple, Greg Joswiak, the company's vice president of worldwide iOS product marketing, has explained four keys to the company's success: focus, simplicity, courage and a commitment to being the best....

... The fourth and final guiding principle that Joswiak shared was Apple's commitment to only enter markets that it believes it can be the best in...

Right. The best.

iWork. iPhoto. Aperture. iCloud. MobileMe. Must be the very best eh?

Some of what Apple produces is excellent. Some of it is 3rd rate. A lot of it is second rate. If Apple's leadership really believes they are always "the best" they are delusional and Apple will become an average publicly traded company. Another Microsoft, another Google.

Apple's flagship product is the iPhone -- and there are lots of issues with the cost/value it delivers compared to Android. Apple needs to work very hard, and with clear eyes, to increase the value they bring to their customers.

Is there anyone in Apple whose job it is to question Apple's own myths?

The super-optimist take on the super-committee

To the surprise of nobody I read, the super-committee is said to be focusing on how best to present complete failure.

Since this was expected all along, why create a "super"-committee? Much of our political leadership is incompetent, but many have a few functional staffers. So why bother?

The super-optimist view is that this was all a magic trick. Magicians draw attention to the right hand, while the left hand does the real work.

Perhaps the super-committee's only function was to distract the masses, while the real work was done elsewhere. Or else-when, such as around the time the Bush tax cuts expire.

Saturday, November 19, 2011

Quantum action - Pusey's theorem

I'm looking forward to the discussions on this paper by Pusey et al ...

Quantum theorem shakes foundations : Nature News & Comment

... Robert Spekkens, a physicist at the Perimeter Institute for Theoretical Physics in Waterloo, Canada, who has favoured a statistical interpretation of the wavefunction, says that Pusey's theorem is correct and a “fantastic” result, but that he disagrees about what conclusion should be drawn from it. He favours an interpretation in which all quantum states, including non-entangled ones, are related after all.

Spekkens adds that he does expect the theorem to have broader consequences for physics, as have Bell’s and other fundamental theorems. No one foresaw in 1964 that Bell’s theorem would sow the seeds for quantum information theory and quantum cryptography — both of which rely on phenomena that aren’t possible in classical physics. Spekkens thinks this theorem may ultimately have a similar impact. “It’s very important and beautiful in its simplicity,” he says...

Pusey's interpretation is that the wave function models a physical reality. The paper allows, however, that the wave function is a predictive model [1] -- but, in that case, all quantum states are interconnected across space and time, even uncorrelated states.

This ought to be very interesting ...

[1] If you've done basic stats, you have worked with linear regression models that predict systems statistically, but once the system is understood, are found to be weakly related to the fundamental "truth". Sometimes these models do reflect fundamentals, but they don't have to. This is relatively basic math, but it gives me a way to think about statistically predictive models that don't resemble the "true" mechanistic model.

Update: Shtetl Optimized (Scott Aaronson) hates this article, PBR's definition of statistics, and especially Slashdot... (emphases mine)

... There’s an important lesson here for mathematicians, theoretical computer scientists, and analytic philosophers.  You want the kind of public interest in your work that the physicists enjoy?  Then stop being so goddamned precise with words!   The taxpayers who fund us—those who pay attention at all, that is—want a riveting show, a grand Einsteinian dispute about what is or isn’t real.  Who wants some mathematical spoilsport telling them: “Look, it all depends what you mean by ‘real.’  If you mean, uniquely determined by the complete state of the universe, and if you’re only talking about pure states, then…”

Aaronson is a theoretical computer scientist. I don't think he's happy right now.

Rick Perry really is an idiot

I knew Rick Perry was ignorant, but this moves it up to a new level...
Republican Financial Plans -

... This week, Perry laced into Barack Obama as a man who could not possibly understand what ordinary Americans were going through because he “grew up in a privileged way"...
Rick Perry, unlike Mitt Romney, grew up on the wrong side of the tracks. So maybe he considers Obama's lower middle class life to be extraordinarily privileged. By that standard, I was presumably privileged -- and I remember being short of food on occasion.

What an ass.

Friday, November 18, 2011

Science, the media and the Himalayan glacier. What's wrong?

This morning's NPR Marketwatch summarized the latest IPCC climate change report. They included the mandatory scornful reference to the first IPCC's "error" on Himalayan glaciers ...

AR4 WGII Chapter 10: Asia - 10.6.2 The Himalayan glaciers:
... Glaciers in the Himalaya are receding faster than in any other part of the world (see Table 10.9) and, if the present rate continues, the likelihood of them disappearing by the year 2035 and perhaps sooner is very high if the Earth keeps warming at the current rate. Its total area will likely shrink from the present 500,000 to 100,000 km2 by the year 2035 (WWF, 2005)...

Of course since the first IPCC report the world has exceeded the worst case scenarios for carbon emission; despite the first American depression since the 1930s.

So when do today's mainstream climate scientists expect those Himalayan glaciers to vanish?

I thought this would be easy to discover, even though far too much science is still behind paywalls - despite some uncelebrated but huge progress in the waning days of the Bush II.

It wasn't easy at all.

This was the best recent survey I could find, but it's abstract only [1] ...

Himalayan glaciers: The big picture is a montage PNAS Kargel et al

... The gaffe by the Intergovernmental Panel on Climate Change helped to trigger a global political retreat from climate change negotiations, and it may prove to have been one of the more consequential scientific missteps in human history. An equally incorrect claim, on a different timescale, was that large Himalayan glaciers may be responding today to climate shifts 6,000–15,000 y ago (2). However, both mistakes (1, 2) and some solid scientific reporting on Himalayan glacier dynamics (4–10) highlight large gaps in the observational record. In PNAS, Fujita and Nuimura (11) competently reduced the knowledge gap....

I thought with the clues in the abstract I could find new disappearance predictions, perhaps for more specific regions of the Tibetan/Indian glaciers.

I couldn't -- at least not in my 20 minute time budget.

There's something wrong here. Something wrong with science, the media, us, Google, or all of the above. I'm positive there are mainstream predictions, but scientists aren't marketing them -- and the media isn't digging.

We need scientists with more spine, because nobody else has any.

[1] The abstract overstates the significance of the "gaffe". Humanity was, and is, profoundly unready to think about global climate change. We would have found another reason to defer thought.

Update 11/19/2011: After writing up notes to help my son with his 9th grade history, I realized why this particular bit of climate change is so sensitive. The Indus River is fed from the Himalayan snowpack. India is named after that river ...

Social media is so 2000

GigaOm has a longish cloud computing post around a Peachtree Capital Advisors investor survey (full report is by request only).

I usually don't pay much attention to consulting group reports like this, but there were a few comments that struck me as interesting....

VCs: Don’t mistake cloud computing for cloud opportunity — Cloud Computing News

... tech investors are underwhelmed by social computing: A whopping 88 percent characterized the social media segment (including collaboration) as overvalued....

... The whole big data explosion that most businesses are trying to capture depends on the wide availability of diverse data from many sources, including the so-called Bermuda Triangle of Facebook, Twitter and Google...

... 35 percent of those surveyed said they think enterprise software as a category is undervalued...

By enterprise software they presumably mean Microsoft, Oracle, SAP, etc.

I was struck by the declining interest in social media. That may be because investors figure it's a mature segment (!) and Facebook owns it. Or that consumers are (re)turning to Cable TV.

I think both may be true. When a sclerotic company like Google 2.0 jumps into a domain, you can be pretty sure it's yesterday's news. Consumer tech cycles are viciously short now; fashion designers understand this all too well.

On the other hand, I'm also impressed by how quiet Facebook, G+ and the rest feel now, and "how happy this man looks" (SplatF). By my estimate we're in year 12 of the long depression, and we have years to go. Cable TV has not been displaced, and if consumers have limited time and attention ...

Wednesday, November 16, 2011

BBC Jan 14, 2012: How Europe was saved

BBC news Jan 14, 2012.

In a shocking move earlier today the European Central Bank announced an orderly default of Greece and the appointment of Professor Paul Krugman as the head of the Bank.

In a brief speech Dr. Krugman dumped a paper bag of Euros from the podium. "There's plenty more where they came from" he said. "I'll get 3.5% inflation if I have to print them myself". Within moments of these announcements China and the United States each purchased 200 billion Euro Bonds in a new offering.

Trading volumes broke prior records then broken them again. Goldman Sachs bet heavily against the ECB strategy, and by the end of the day it had lost over 80 billion US dollars. The future independence of Goldman Sachs is now in doubt ...

Thai floods - microcosm of global climate change

Three years ago Corinne Kisner wrote ...

Climate Change Case Study: Thailand July 2008

... Climate change threatens all three important sectors of Thailand’s economy: agriculture, tourism, and trade...

... The effects of climate change, including higher surface temperatures, floods, droughts, severe storms and sea level rise, put Thailand’s rice crops at risk and threaten to submerge Bangkok within 20 years.  The damage to agriculture, coastal tourism, and the capital city as consequences of climate change will have enormous economic, cultural and environmental impacts: one degree of warming will destroy the rice crops that are central to the economy, and a few centimeters of sea level rise will submerge the capital city and devastate coastal tourism...

Today Cringely reviews some of the impacts of the 2011 Thailand floods ...

I, Cringely » Blog Archive » Intel is fit to be Thai’d - Cringely on technology

... The industrial park that’s sitting underwater still in Thailand will be out of action for at least four months, I’m told, and possibly as long as 12 months. And what happens then? Why another monsoon, of course!  The flooded industrial park, built in an old rice paddy on a historic flood plain with little added drainage will go under water during the next big storm, too.

The hard disks manufactured in the flooded region are nearly all 3.5-inch drives, so those will be most immediately affected. Since 2.5-inch drives are in ascendancy with 1.8-inch almost out of business and 3.5-inch in decline, the global product mix is likely to change even more, with 3.5-inch drives possibly reaching end-of-life earlier than expected.

But wait, there’s more!  Among the Thai plants currently under water is a Western Digital factory that makes 80 percent of hard drive stepper spindle motors in the world. So while the 3.5-inch drive supply will be most immediately affected, 30-60 days later every other type of drive will be in as short supply...

Are these the floods Kisner predicted? I don't know of course. In 1981 I remember wading through Bangkok's PraduNaam (water/fish market) on the way to the office. The city has flooded before. Thailand will flood again.

Still, this is what we expect -- bigger events happening more often. Most people, however, didn't expect the world supply of computer components to be restricted. Thailand has come a long way since I lived there.

What lessons can we learn? What lessons are technology companies learning?

They're learning that in the "whitewater world" risk has to be distributed. Manufacturing cannot be concentrated in one region, one country, or even one climate zone. We will have to learn redundancy and flexibility. The companies that learn that first will have a large competitive advantage.

Today is a good day to have a functioning disk drive factory.

Google 2.0 gives Microsoft ammunition

Via Daring Fireball Linked List ...

Google Atmosphere or “Admosphere”? - Why Microsoft

.. More importantly, with advertising revenue (and therefore mining customer data) remaining central to Google’s business model, and leadership that until recently took pride in declaring comfort with getting “right up to the creepy line” around privacy. Every CIO needs to ask if that value system is consistent with your privacy needs.  Are you comfortable with every click in your business, every document, and every communication being in Google’s hands?  Are your customers and business partners?...

... Organizations need to plan for the future without having to question a cloud provider's long term commitment to their business.  Despite the need for customers to understand their roadmap, Google and others often surprise their customers by unexpectedly removing important features - or adding new ones - which increases both headaches and cost. These unexpected changes often lead to more work....

I don't trust Google 2.0. Microsoft has a fat target now.

Saturday, November 12, 2011


I'm not exactly a TV guy.

Emily and I watched Star Trek Next Generation. That was early 90s. Before that, MASH I think. After that, almost nothing. Saw a Simpson episode once.

Even so, I knew there was a TV celebrity named Oprah, that she lived in Chicago, was black, a Democrat, and fabulously wealthy. Sometimes I'd see Oprah magazine around the house, but I don't think I ever read it.

So I read Caitlin Flanagan's The Glory of Oprah empty of impressions.

Now I'm impressed.

What a hell of a life.

Go Oprah.

A good time to invest in old bicycles?

As all my friends know, I'm one of those annoyingly cheerful Pollyannas, nothing like that Kassandra fellow we all ignore [1].

So I liked Jay Goltz's NYT blog post on the case for optimism ...

...  things have slowly been getting better. In 2011, I hired about five additional people. And I really hired them. No 1099 contract workers, no temporary workers, no part time...

... seeing an increase in the amount of furniture people are buying, partially because houses have been selling again and people are moving again. Large real estate projects in the corporate world that have been on hold are being completed, and art is being bought for the walls. And my picture-framing business has started to see customers who come in with art they say they have been meaning to frame...

... With the exception of things like restaurant meals and car washes, many purchases can be put off only so long. Eventually, they have to happen. Roofs, air conditioning units, clothes, cars and even dental care will be bought. In my business, I have been buying new equipment –  trucks, computers — and taking care of maintenance that had been avoided the previous couple of years. I have talked to four car dealers who say they are very busy, as well many other business owners from roofing contractors to a large carpeting business. Almost all say things are better and that they believe pent-up demand is one reason...

This is how balance sheet or even liquidity trap recessions are supposed to end. It may take a very long time, but eventually people spend. Or wars happen and governments spend (oops, that wasn't so optimisitic).

There are some countervailing sentiments however. Europe is doing a slow motion version of the Crash of '09. Maybe we'll get to see how it plays out without massive governmental intervention [2].

Meanwhile, perhaps related to the slow motion train wreck of European finance, Google is cutting back on its projects. Adobe just shut down its decade-long investments in Flash, Flex, and Air. Olympus is collapsing because it can no longer conceal losses from 17 years ago -- and nobody believes Olympus is the only Japanese, or US, company with falsified accounts. ATT is squeezing customers hard. Apple's quality problems continue.

In a development that goes largely unnoticed, corporations are taking a "destroy the village to save it" approach to information security. The diversion of corporate wealth to elite compensation continues, with effects that are poorly understood.

Lastly, our whitewater world is no less frothy, complexity attacks are still ubiquitous and virtually unnoticed - and the AIs are getting smarter [3]. If you're a 'structuralist', you'd say that the Great Disruptors are still working on the world order.

And there's the "China bubble" (334,000 Google hits today).

So is this a good time to invest in proven bicycles, long lasting antimicrobials, and garden tools?

Well, bicycles are always a good idea, but I suspect what lies ahead is, as usual, a lot like what lies behind.

Somethings are improving. Other things are worsening. So the US will see some trendline improvement with periodic disruptions -- and we'll be lucky to do that well.

[1] We all know, of course, that the curse of Cassandra was that she would be always right and always ignored.
[2] It is comically ironic that the "marketarian" leaning US government should be able to intervene and the European Government cannot. Oh, wait, that's right. Europe doesn't have a government .... 
[3] Meanwhile quantum computing is looking more real every day. Not that that will be disruptive.

What are the consequences of extreme executive income?

Despite a few hiccups in our economy, the diversion of money to executive compensation continues, particularly to the shareholder employees [1] of large publicly traded corporations. The US is in the lead, but other countries are following a similar trend.

I've seen much discussion of the trend, but not so much about the effects on corporations - regardless of social justice or market operation [2].

I don't think we know what it means, but I can make some informed guesses.

First, we can dispense with the myth that employees don't know what CEOs are paid. I suspect even people working with their arms and backs know their CEO's compensation. Certainly middle-management and knowledge workers know.

So how does that affect employees? And, perhaps more interestingly, how does it affect executives?

Employees, in most corporations today, see limited raises, underfunded projects, difficult work conditions and employment uncertainty. They do the arithmetic; half the CEO's compensation would fund all the projects they know of. This has obvious and direct effects on morale.

No, they don't imagine they'll sit in the CEO seat one day, or even another C-seat. Employees aren't that dumb.

How does this affect executives?

Well, it's a rare human who doesn't think they deserve their salary. If you pay a CEO 50 million dollars, they assume they deserve 50 million dollars. They can do arithmetic too. This must mean they are 250 times smarter, faster, wiser, stronger, and better than their superstar worker bees. They have gifts far beyond the ken of mortal men.

They make decisions accordingly.

It also moves the executive class into a different sort of reality. They still age and die, but most of the time that is forgotten. They are free of the other concerns of mortal life. They don't fly coach. They don't deal with time tracking and travel expenses. They don't have to manage their Flex accounts. Their lives are relatively complexity free.

Executive hyper-compensation may explain a lot of the poor decisions and poor returns of the modern publicly traded company. Not so much from the diversion of revenue, but from its impacts on employees and, most of all, because of its effect on executives.


[1] The CEO, CFO, etc of a publicly traded company are, in theory, employees of shareholders.
[2] I think this is a market failure. I've known several CEO class executives. They are not necessarily imaginative, insightful or academically intelligent, but they are always good at operating in the corporate setting, they always work very long hours, and they always sacrifice a great deal. Whether that helps the corporation or not is debatable; their selection pressures are complex. Even so, it would be reasonable to compensate a CEO of this sort at 1-2 million dollars (total) a year. We are far beyond that level of compensation at large PTCs.

There is a contrary argument of course. At a certain level of power and wealthy, individuals gain direct access to the global wealth stream. There are many ways to divert tens of millions of dollars from that stream that don't involve working for a PTC. Perhaps that's what boards are bidding against.

Friday, November 11, 2011

Google 2.0

I liked Google 1.0. Even in its fading days it gave us the data liberation front.

The DLF had a twitter feed. Their last post is dated September 15th, 2011.

Google 1.0 died on November 2nd, 2011. The Google 2.0 era belongs to Larry Page (emphases mine) ...

Google’s Chief Works to Trim a Bloated Ship -

MOUNTAIN VIEW, Calif. — Larry Page, Google’s chief executive, so hates wasting time at meetings that he once dumped his secretary to avoid being scheduled for them.

... It is losing employees to the new, hotter start-ups, and is being pushed around by government regulators and competitors like Facebook, Apple and Amazon, which are all vying for people’s online time...

Naysayers fret that in his rush to refocus the company, and especially in ending projects, he risks squelching Google’s trademark innovation, which bubbles up when engineers are given the time to experiment. “He’s going to lose some people at the end of the day,” said one employee who, like others, agreed to speak only anonymously because the company bars them from talking to the press without prior approval.

... “It’s much more of a style like Steve Jobs than the three-headed monster that Google was,” said a former Google executive who has spoken with current executives about the changes and spoke anonymously to preserve business relationships. “When Eric was there, you’d walk into a product meeting or a senior staff meeting, and everyone got to weigh in on every decision. Larry is much more willing to make an O.K. decision and make it now, rather than a perfect decision later.”

.. The most significant change at the company is the killing of projects Mr. Page deems unworthy...

Some employees find it frustrating to discover they do not fit into Mr. Page’s plans. “These teams are unfortunate casualties of these types of decisions,” one said...

Google 1.0 was powerful, but it tried to do good. I could overlook its effective monopoly because it did so many good things for me personally -- and it was occasionally goofy.

Google 2.0 is powerful, and ruthless. It reminds me of another monopoly that was astoundingly successful seventeen years ago. Google may be similarly successful, but I hope not. I don't think Google 2.0 will handle power well.

Wednesday, November 09, 2011

In praise of the (almost) modern bicycle

The Subaru is in the shop, so I get an extra day of bike commuting this week. Most weeks I'm allowed one day of bike commuting leisure, but this week I have two. It's a blessing.

During today's commute though, the shifting was rough. I adjusted the cable, but it didn't help. Finally, i took it down to my workshop.

Wow. I'm amazed that Shimano Deore XT derailleur could shift at all. It was coated with sedimentary rock forming from strata of clay and oil and leaf and the odd bug. After a bit of excavating and polishing thought it shifts like new.

That's incredible. I paid $600 for that bike over 14 years ago ...

Commuting/Touring Bike

... I ended up buying the 1996 T400, primarily because I already owned the wheels and components found on the T2000 (I did spend $5.00 or so to upgrade the crummy front derailleur to a Deore LX, my existing front derailleur is not compatible with this bike's tubing.). I like the old-fashioned stone simple mounting of the shifters on the down tube and the older 7 speed Hyperglide cassette (freewheel)...

This touring/commuting bike just keeps going. Yes, I did have cyclocross wheels put on and I recycled some nice components, but the basic bike was pretty fine.

It gets pathetically little maintenance, but it still runs.

I don't know what bikes are like today, but I assume they're equally fine. I can't justify a new one; I have three great bikes, including my 1976 Raleigh International,

a (hard fork!) 1988 Trek mountain bike and the Cannondale.

Bikes are good stuff. Spend a bit of money and get payback for fifty years.

AT&T and Google may give me hearburn, but a good bike is a joy forever.

Monday, November 07, 2011

Keystone XL, carbon sequestration, and the tax in the closet

The Keystone Pipeline XL (Keystone Expansion) is a part of  a multi-billion dollar project to "transport synthetic crude oil and diluted bitumen from the Athabasca Oil Sands in northeastern Alberta, Canada to refineries in Illinois and Oklahoma, and further to the U.S. Gulf Coast".

There is debate about the project, but the media coverage is hard to follow. That's because there is an "elephant in the room". (see - unspoken).

The elephant is carbon. If we taxed CO2 to offset the externalities of global climate change the Keystone XL would not be built and the existing Keystone pipeline would be dismantled. Of course if we had a Carbon tax the price of energy would rise about 10%, though that would be offset by the increasingly low costs of solar power.

It's easy to see why the media is missing the Keystone XL story. Without a Carbon Tax, or the regulatory equivalent, the Keystone XL makes business sense. A Carbon Tax, however, is a wee bit unpopular. It's easier for XL opponents to talk about other environmental impacts such as oil spills, water contamination and the like.

Of course once Keystone XL is built, instituting a carbon cost would mean dismantling a suddenly irrational multi-billion dollar investment. So maybe we should be talking about the real issue now.

It's a similar story with coal plant carbon sequestration. To the surprise of nobody whose paying attention, it's not happening. Shareholders would fire the CEO of a corporation that invested in carbon sequestration without either a carbon tax or the regulatory equivalent.

There's more than one elephant in this (too small) room. The other is Peak Oil, defined as the beginning of the end of the good stuff. It's gotten lost in the so-far-lesser depression, but our fracking and Keystone investments are consistent with Gwynne Dyer's 2008 prediction. We are now post-peak-oil.

Does it all make more sense now?

Yeah, I thought so.

There's a twist to this story though.

Is a Carbon Tax really all that unpopular? Governments need money to provide services an aging and increasing disabled population needs. There's no happy way to increase taxes. Compared to the alternatives, a Carbon Tax may not be as unpopular as we imagine. Maybe that's why nobody is talking about it. When politicians are forced to deal with big problems, they prefer to keep the real solutions behind closed doors.

The fear that's driving AT&T's smartphone data plan policies

AT&T, one of my least favorite vendors, raised our family mobile costs last week by about $450 a year. That's a risky thing to do to customers, as Netflix recently discovered.

Once I calmed down I tried to understand what motivated such a desperate move ...
Gordon's Notes: AT&T and the mandatory iPhone tax - even out of contract phones must pay

For about two years my son has used my old iPhone on our family plan. He has never had a contract and he doesn't have a data plan. The phone is configured not to use cellular data...

Today AT&T enrolled him in a mandatory data plan because "he has a smartphone". His text messaging stopped working, perhaps because his cellular data was turned off...

... [I think ... ] They are preparing for the end of their text messaging revenue stream.

They figure they can hold onto voice for a while; longer than most of us think. They do, however, expect Apple, Google, Facebook and others to steal text messaging. So in the short term they're getting as much money as they can out of text messaging, while ensuring every single customer has a data plan...
When I wrote that I hadn't read a GigaOm post from 11/3 ...
Operators better say goodbye to the SMS cash cow — Broadband News and Analysis
... The carrier cash cow of SMS text messaging is on the wane, driven by third-party messaging apps that include BlackBerry Messenger, iMessage, Skype and others. The trend was highlighted Thursday by Wireless Intelligence, which used data from Dutch mobile operator regulator OPTA ...
According to OPTA, the total number of SMS sent in the Netherlands stood at 5.7 billion for the first six months of the year, down 2.5 percent from 5.9 billion in 2H 2010, even though total SMS revenue rose slightly (0.6 percent) to EUR378 million during the period.,,,
... This year, AT&T changed its messaging plans to push new subscribers into an all-or-nothing price plan where they pay per text or pay up for unlimited. The bet is most people who weren’t on unlimited plans will find themselves paying more or getting stuck with insanely high bills for sending a few too many texts.
... That’s how AT&T is squeezing out the last bit of value from its cash cow, but it’s undoubtedly aware that such draconian measures or too-high-rates on the unlimited side might push people over to the third-party apps even faster. The downside to most of those apps is that users have to make sure their friends are also on the service, which can be complicated. For carriers, the downside is they are trading high-margin texting revenue for barely profitable data use.
So expect more texting and data plan changes, and a continued focus on machine-to-machine communications, as well as more apps that try to make third-party messaging across different platforms easier...
Turns out we're right on target then, because our response to AT&T's mandatory data plan/cost increase is to drop our $30/month unlimited texting plan (offsets price increase exactly) and switch to a combination of Facebook Messenger and Google Voice while disabling all texting [2]. As predicted, AT&T's moves are accelerating customer migration from their most profitable revenue stream.

See also:

[1] If Apple were to make iMessage available as an app and independent of texting we'd go that way; we're still exploring options.
[2] AT&T is required to do that on request. They don't like to admit it's possible. Say you want "administrative texting only". We also dropped a $5/month "Smart Limits for Wireless" plan because that is useless with smarphone accounts. There are other responses that AT&T won't like. As long as we have to pay a data plan, we might as well get a contract too. That redirects AT&T's revenue to Apple, and let us make money by selling either the new or older phones.

Sunday, November 06, 2011

The sharing challenge: access, topic and identity. Why G+ fails.

Setting aside the act of mass datacide that moved Google up my corporate evil scale, G+ suffers from a fundamental Circle problem. It may be an attempt to work around Facebook patents rather than a misguided design, but either way it doesn't work.

G+ provides these tools for publication and subscription:

  • A single identity. (In this case, identity is equivalent to a maximal set of Identity-Circles + Public)
  • Circle: both Access Control and Topic definition and Subscription-filter option
  • Person level blocks

These aren't sufficient. They put far too much of a burden on the publisher to create and maintain a multitude of Circles that pre-coordinate Access Control and Topic definition [1]. The pre-coordination work fails due to combinatorial explosion [2].

A full set of controls looks like this.

  • Multiple identity: where identity is a set of access controls and topic definitions.
  • Access controls: who can see what.
  • Topic definitions: what are the topics, so subscribers who can see a stream can choose what they follow within that stream
  • Person blocks: hide all comments from a person

A full set of controls seems more complex, but the workload largely falls on the Publisher, not the consumer -- and the combinatorial explosion problem is resolved. Subscribers choose which topic to follow. Unfollowing all topics is equivalent to blocking a person's posts but not their comments.

Google Reader Social had no access controls (that I remember), but it did allow multiple identities (an identity is equivalent to a subset of topics). The topic controls were very weak (subscribe to tags - almost never used), but the UI made it very easy to pick items of interest from a large stream. The G+ UI makes the combinatorial problem much more significant.

Google has promised pseudonym support. That will be roughly equivalent to a subset operation on Circles. Boolean operations on Circles would also somewhat alleviate the publisher combinatorial problem.

Alleviate, but not eliminate. Sooner or later, G+ will need to separate access control from topic definition.

(I'm grateful to a G+ comment from Peter C that helped me think this through.)

[1] Note too the 3 people on earth who'd probably appreciate this. This is identical to the pre- and post-coordination problems that bedevil anyone who works with concept based knowledge representation ontologies, including clinical terminologies/vocabularies like SNOMED and (yech) ICD-10-CM and ICD-10-PCS.
[2] A Sept 2011 WSJ post on "injury by falling turtle" in ICD-10-CM causes of injury illustrates this also. See #1.

Saturday, November 05, 2011

Gordon's scale of corporate evil - 3rd edition

Top end of the scale is 15. It's a linear scale.

My personal scale rates large for-profit corporations. CARE International is provided as a baseline measure and Philip Morris shall forever define the upper limits of corporate evil.

  1. Philip Morris: 15
  2. Exxon: 13
  3. Goldman Sachs: 12
  4. United Healthcare: 11
  5. AT&T and Verizon (tied): 11
  6. Facebook: 10
  7. Google: 8
  8. Average publicly traded company: 8
  9. Microsoft: 7
  10. Apple: 5
  11. CARE International: 1 (They're not a PTC, so this is merely a non-evil reference point)What's your ranking?

There's been a lot of action since the 2009 1st edition. Google was once tied with Apple, but the manner and actions of the Reader affair moved them, for the first time, above Microsoft. They're heading into Facebook territory, even as Facebook itself is improving. AT&T and Verizon are slowly rising up the scale , breaking into the top five for the first time.

Conversely Microsoft has been relatively angelic over the past two years. They are incompetent, yes, but this is a scale of corporate evilness. Similarly Netflix is not so much evil as incompetent.

Apple, for all its sins, has stayed relatively low on the chart. They take our money, they mostly give us what we expect. They did nuke several customer services, but with a 1 year warning (vs. Google's 1 week warning before eliminating my shared reader items).

Some past editions for comparison:

Thursday, November 03, 2011

AT&T and the mandatory iPhone tax - even out of contract phones must pay

For about two years my son has used my old iPhone on our family plan. He has never had a contract and he doesn't have a data plan. The phone is configured not to use cellular data, it does have text messaging. He has data access only via wifi.

Today AT&T enrolled him in a mandatory data plan because "he has a smartphone". His text messaging stopped working, perhaps because his cellular data was turned off.

This was not completely unexpected, though AT&T's policy has been ambiguous when it came to off-contract customers ...

I called AT&T, put his SIM card into his old phone and they said they'd remove the data plan. However, they haven't done it yet [1], the charge is still showing on our family bill. Instead of enrolling him in the lowest cost data plan, he was auto-enrolled in the highest cost plan - $26/month.

So not only are iPhones carrier-locked in the US, they also incur an unwanted data plan even when they cannot use any cellular data, even when the user has no subsidized phone, and even when the user has no contract.

I am having a very bad week with evil corporations. First Google, now AT&T. If I wasn't already an OWS fan I'd sign up.

I'm researching what will happen if I get an AT&T GoPhone package and swap the SIM card into the iPhone. If that works I'll take both of our kids off the family plan. With iOS 5 on my iPhone 4 we can also drop our family texting plan and simply pay per text. In the meantime I'll review the policies of Sprint, Verizon and anyone else.

AT&T has complicated my life, but perhaps we'll save some money.

For what it's worth, I have filed a complaint with Minnesota's Attorney General. Even with the help of CU I couldn't find a physical address to use for AT&T, though other companies are listed. Evidently they hide well. eHow has it: AT&T Mobility, 5565 Glenridge Connector, Atlanta, GA 30342. (I wouldn't be surprised if they've changed their address to avoid the law.)

[1] On a 2nd call I was told it would be reversed.

See also:

Update 11/4/11: I've been ruminating on what AT&T is trying to do. I think they have a rational goal, which they are pursuing in the blundering and inept manner of almost all publicly traded corporations.

They are preparing for the end of their text messaging revenue stream.

They figure they can hold onto voice for a while; longer than most of us think. They do, however, expect Apple, Google, Facebook and others to steal text messaging. So in the short term they're getting as much money as they can out of text messaging, while ensuring every single customer has a data plan. They can't get away with mandating a data plan for a dumb phone customer, but they would do that if they could manage the outrage.

Eventually they'll give up on text messaging entirely, and make do with data plan revenue. That transition may be painful, so they'll try anything they can imagine to increase data plan usage.

    Update 11/23/11: Our Attorney General sent a letter to AT&T, which prompted a call to my home from a member of their "executive response team". Nice to know they have some sensitivity to these kinds of actions. I'll schedule a discussion with them.

    The nine heroes

    This is purest idiocy ...

    Why affirm ‘In God we trust’? - - The Washington Post

    Yesterday, the U.S. House of Representatives spent a good bit of time debating a resolution reaffirming “In God We Trust” as the official national motto. (Are you surprised that the vote was 396-9 in favor of the motto?)...

    So who were the 9 heroes?

    They are:

    NayNY-5Ackerman, Gary [D]
    NayMI-3Amash, Justin [R]
    NayCA-32Chu, Judy [D]
    NayMO-5Cleaver, Emanuel [D]
    NayCA-15Honda, Michael [D]
    NayGA-4Johnson, Henry [D]
    NayNY-8Nadler, Jerrold [D]
    NayVA-3Scott, Robert [D]
    NayCA-13Stark, Fortney [D]

    In addition 2 other representatives are, if not heroes, at least not cowards ...

    PresentMN-5Ellison, Keith [D]
    PresentNC-12Watt, Melvin [D]
    Ellison is local - he's the only Muslim representative in the House. Come to think of it, given his religion, just abstaining is heroic.

    The biggest surprise is Justin Amash, the Republican. I really didn't think there were any left of his caliber.

    Sadly, my own representative, Betty McCollum, caved.

    Refugees from the wreck of Google Reader ...

    Forbes ...

    The Google Reader Redesign is an Ugly, Lonely User Experience - Ed Kain - Forbes

    ... On the overall changes as well as the unhelpful response from Google to its user base I give the new Google Reader a big, fat “E” for Evil. I guess the company’s slogan really was just a slogan. What fools we were to think it might have been anything more than that...

    Kain is write about "sharebros". I never heard of it, and I was a mad sharer.

    The Atlantic Wire

    The Sharebros Are Building a Google Reader Replacement - Technology - The Atlantic Wire

    Good article about Hivemined, despite the "sharebros".

    More from the wire ...

    Google Reader Backlash: A Fuss Over Nothing? - Rebecca J. Rosen - Technology - The Atlantic

    ... In a few ways, mostly aesthetic, Google Reader does seem better...

    But for people who used Google Reader's sharing features, the upgrade is a big loss, for all intents and purposes ruining that aspect of Reader. The old sharing methods have been totally supplanted with Google+ tools, which, quality aside, are too different to satisfy the same needs. I'm going to dive into the nitty-gritty here, so consider yourself warned....

    ... The location of buttons, while annoying, does not ruin Google Reader's sharing utility.

    ... What does is having to read everything on Google+. First, it takes the experience out of Reader completely, making reading RSS feeds and reading your friends' gleanings from their RSS feeds two different activities. Second, it means that no longer can you read your friends' finds without also reading the other stuff they've posted on Google+...

    ... Finally, the worst part of reading shared items in Google+ is the stream. In Google Reader, you could easily come back to a post when a new comment appeared, or even put of reading certain streams until the weekend or until you left work. Now, once an item moves down the stream, the only way to get back to it is to scroll down. This will be the end of the Google Reader conversations that were the heart of Google Reader sharing...

    There's a Facebook site for we shattered refugees. There I found a ranting Hitler parody that's particularly appropriate. I like the last line. Me too.